Posts Tagged ‘bbc internet blog’

BBC HD Test card: Link or be useless!

January 6th, 2009

On the wall in front of me is a big sign that says ‘LINK!’. Underneath, in brackets, it says “It’s what we do”.

It really is. One of my tasks at the BBC is gathering links about what is being written about the BBC’s internet endeavours and rounding them all up into neat little posts. The result of the linking? We get more readers. Loads more.

Another part of my job is preparing guest posts. Before Christmas, I posted this tutorial by Andy Quested on how to use the HD test screen. Today, a couple of weeks later, the story has gone around the newspapers and blogs. Not sure why it took so long, but there you go.

Anyway, I wanted to share how by not linking, sites can really fail in a basic fundamental of reporting: providing information.

Take the treatment of the story on the Independent.

“The famous BBC test card featuring a girl playing noughts and crosses with a toy clown has made a return to the nation’s television screens.

The image is being broadcast on the BBC’s high definition (HD) channel to help viewers set up their HD TV sets.”

That’s the opening two paras, but that’s the sum of the information given. What channels? What time? How do I use the test screen to fix it? How do I need to know if it needs fixing anyway?

No worry, though, because they can solve all that by linking to our post. We know they have read it — as they’ve lifted quotes directly from it.

But there’s no link.

The Daily Mail does it a little better. They don’t link either, but they at least gave us the chance to add the link into the comments of the story. “Find out how to use the test card here,” wrote my colleague Nick Reynolds. Only problem being that the comment is sat gathering dust in big moderation queue in the sky — and I doubt it’ll see the light of day now. So that’s another failed story that doesn’t offer all the available information to the reader.

Then this blog post turned up. Not only is it the first story (of the ones I’ve seen) which mentions the fact the quotes are from our blog entry, but it’s the only one that provides the link to Andy’s post. The story would be useless without it, after all — but try explaining that logic to the newspapers.

The mentality of the Indy and Mail* is obvious. “Why should we link to our competitors?” they’ll argue. And they’ll agree with themselves, wholeheartedly. “If we link to a story, they’ll leave our site and we’ll lose readers,” they’ll decide, without looking even beginning to consider the facts.

It’s clear that, out of my three examples, the best piece of journalism is from the blog. It provides more information, cites its sources better, and links to the instructions so people can find out how to use the information.

* The ‘Indy and Mail’ sounds like a single newspaper, doesn’t it? Well they are in the same offices now, after all…

BBC iPlayer Day — a lesson learned

December 15th, 2008

Last Friday was iPlayer Day, an event on the BBC Internet Blog organised by myself, Nick Reynolds and Jonathan Richardson.

It was my first major contribution as a BBC employee since starting. Nick added his thoughts on his own blog here, but I thought I’d add some other thoughts in addition. I say addition as I pretty much agree with what Nick has said.

1. Video. I love video on the web — but something didn’t quite sit with our contributions. With a little while between the inception of iPlayer Day (it was planned before I arrived) and the actual day itself, I feel the luxury was a little too comfortable.

Compare it to, for example, a footballer lining up to take a shot. Often, the longer he has to tee it up, the more likely he is to fluff it. Same for cricketers who gather high catches. With so long to think about something, it is only natural to over-think — and miss.

We were caught between a rock and a hard place. Do we create video that was rough and ready, gritty, had tinny audio and wobbly-ish composition? Or do we create professionally shot ‘interviews’? In retrospect, I think we should have gone with the first option. It’s what our readers expected.

And then, of course, in an overwhelming determination to impress, I forgot the basics. Something I don’t feel I’ve done ever since I went to do an interview for our local paper without a pen.

2. Social media. Social media lovers are strange beasts, aren’t they? I should know, I am one. It’s hard to know how we would be able to harness the web 2.0 world, given that a) It’s harder for a MSM company (or corporation in this case) to appeal to the charity-style of contributions found in social media and b) There wasn’t much incentive for contributions other than mild discussion.

A day or two before the event, I believed we’d secured an incentive. A top BBC figure was going to answer Twitter questions. We were to record the clip and post it online — all within an hour.

By Thursday, for various reasons, that incentive was gone. As a result, I feel our social media input ranged from predictable (“I’m a Mac user, and I hate you”) to the nice (and appreciated) but rather mundane (“I love iPlayer!”). I’d have liked a little bite to some of the submissions — and I believe giving the opportunity to pose questions via Twitter would have been our headline moment of the day.

Above all, I feel I let myself down when it came to social media promises. In our initial brainstorm, we chucked around ideas that were exciting, and very d0-able. So far so good. But various ideas for mash-ups and interactivity were quashed by limitations. Given the chance to do all this again, I’d be far more conservative — not because I couldn’t deliver what was promised, but because in the situation they were to be placed, they weren’t deliverable. There are many reasons — but take the ability to use Google and YouTube out of the equation, and mash-ups are much more difficult.

3. Journalism or PR? I was both, I think. The thing is, it was clear from the offset that iPlayer is an immensely popular product. It has done for on-demand video what the iPod did for MP3 players. People don’t say ‘have you got an mp3 player?’ they say ‘have you got an iPod?’. There are adverts all over the Tube for audiobooks which read “Download for your iPod or MP3 player”. They are, of course the same thing. iPlayer is now in that realm.

So the battle was already won. We didn’t have to convince anybody. The teams involved in iPlayer have done extraordinarily good jobs in the past year — and so are very proud.

The by-product of all this happiness and iPlayer-lovin’, of course, is that the blog content read like reams to reams of good PR. It wasn’t intended that way — over my dead body etc — but it was hard not to be over-positive about something that has been such a roaring success.

But I still think I could have applied my journalism hat a little more. Had I been a little more cutthroat, I would have cut the beginning and the end of the video with Anthony Rose, head of online media, and just included a short clip of him talking about iPlayer 3.0. That’s what people had come to see.

The fact lots of exciting information about how iPlayer 3.0 would be social media-based has passed a lot of bloggers and journalists by — and I think the format of the video is to blame: The first six minutes or so consistent of Anthony talking generally about the service. In the video, Anthony spoke about Broadcast 1.0. Well I think the manner of the clips we used were Web 1.0. In future, I’d have much preferred to find him at his desk, ask him two questions, and upload it to the web before I’d even returned to my chair. That’s Web 2.0. That’s exciting media.

But in hindsight, we were all learning. I was learning about high-quality production values — mistakes made on Friday were flagged before I’d noticed. This isn’t something I’m used to, but something I’m feeling increasingly humbled to be a part of. Many people within the BBC were coming forward to point out mistakes. Not because they were being picky, or harsh, but because it’s their BBC too. And they’re not going to let everyone else’s hard work in maintaining the respect of the BBC be let down by me putting in a broken link.

I was learning about how the BBC is put together. Who’s in charge of what, who reports to who. Indeed, in this respect I was well and truly tied. I didn’t know who did what — and there was little time to find out.

BBC Internet Blog: How should we use our Twitter?

November 7th, 2008

Making my debut on the BBC Internet Blog today. Would like feedback on how we are to use our Twitter feed.

Read the post here!

My new job at the BBC (and what it means)

October 29th, 2008

Today I spent my first day with the BBC Future Media and Technology team. From 4th November I will be co-editor of the BBC Internet Blog, a behind the scenes take on how the BBC is trying to keep on top of technological developments in news gathering, production and publication.

Exciting times. I can’t begin to describe how much I’m looking forward to shedding some ideas across the BBC. Hopefully I can make an impact.

We already have some pretty cool projects on the go. I’ll be posting more about those at another time. What I’m looking to mention quickly now is what I hope to achieve with my work on the BBC Internet Blog. And, as I’ve done in every step of my career, I’d like to draw on the blogosphere’s input.

My main aim, and one that is shared enthusiastically by everyone I’ve met at the Beeb so far, is to immerse the BBC actively into social media. We do it well already, I reckon, but we can still come leaps and bounds to best make use of what’s out there.

I’ll be aiming to ramp up the use of del.icio.us and other similar services, so long as it’s useful to readers.

I’ll be looking for ways to help organise all the personal output from BBC journalists. There are loads of brilliant bloggers at the BBC who write in an extra-curricular fashion. I think this content needs to be publicised heavily. Why? Because it’s informative, it’s useful and, when we consider who funds the BBC, it’s very important. Not to mention interesting.

All in all, I think I use some of my own knowledge to ramp up efforts with social media. And the BBC Internet Blog is the best place for it to begin. Suggestions welcome in the comments or by email.

If you’re wondering where this leaves jBlog, well fear not. I still have free reign to post here however I please. I am yet to read the blogging guidelines, but I’m told they are very reasonable.

And finally, I’d like to publically thank Martin Stabe for getting me involved with this position.