Archive for the ‘The BBC’ category

NUJ follow up: I’m still not convinced

February 12th, 2009

I’ve been doing some thinking about this whole NUJ thing. My post the other night reads very ranty — indeed, I guess it is very ranty — but I’m pleased to see that many readers of this blog agree with what I’m getting at.

And, from the defence, I received some rather predictable responses against my argument.

I’ll start with this point, from Joanna Geary (formerly Birmingham Post, now The Times):

I have much sympathy with your argument, although £13 a month for legal protection may be worth it and it is for that reason I am still an NUJ member.

Of everything I received (and blimey, there was a LOT) this was perhaps the most useful. £13 a month, as Joanna says, is very good to get legal protection.I can’t argue with that.

But it’s comments like this from ‘Chris’ (no link given) that remind me why I wrote that post:

But you wait till you’re staring down the barrel of redundancy – through no fault of your own, just because it happens that your team is being shut down.

Wait till you’re being forced to accept alternative work in a place you don’t want to live or in an area you have no interest in.

Wait till you’re summoned to meetings for a “quick chat” and end up facing four senior managers using classic intimidation tactics.

Then you’ll wish you had a union rep by your side to help fight your corner.

It’s always good to have a union behind you if you’re facing redundancy. Now, I underqualify myself here, as not only have I never faced redundancy, but I work for a corporation that is arguably more ’stable’. In other words, licence fees are still coming in. While not immune, we are safer.

But my issue is that while the NUJ are fighting a corner, it’s all rather pointless. Take this recent example of an NUJ ‘fight’:

The NUJ has strongly condemned the decision of Independent Newspapers to enforce three redundancies at The Kerryman newspaper in Tralee.

Séamus said: “This proposal represents a direct attack on the editorial heart of one of the oldest and most significant newspapers in Ireland. The inevitable consequence would be a poorer newspaper, which would not adequately reflect the community life of Kerry.”

At a meeting with the union yesterday, management announced its intention to make three journalists redundant. The NUJ chapel held an emergency meeting at which management was urged to rescind the decision, which staff say will have a detrimental effect on The Kerryman and Corkman titles.

My issue with this goes back to my ‘SAVE THE JOURNALISTS!” argument. The NUJ is pouring its efforts into protesting job cuts, when really they should be coming together — as a union — to offer more productive aid to their members. Advice on training, re-skilling and re-deployment.

Ed Hart’s comment:

As an objective observer on this one, I have had good and bad experiences of unions. If I had to sum up what I would want a union to do and be, it is to work on behalf of its members. The problem is that some unions lose touch with what this means, and see themselves as lobbyists, or big movers and shakers; when in fact their remit remains low key, but essential to those who really should matter – their members. Do they occasionally forget who the customer is, and what their customer wants?

Helps me counter this argument from ‘thatstheway’ (uh huh, uh huh, I like it!):

Someone so self-consciously hip like you could have some input into its digital media strategy if you weren’t so busy doing precisely what you accuse the NUJ of doing all the time, which is complaining, and making digital media sound like some big deal that’s going to require your special skills alone.

I feel I could contribute with the NUJ no more actively than I could to ASLEF, the train drivers union. Why? I feel I don’t have a connection with their outlook in any shape of form.

I’m all for protecting the strength of print. By doing so, we uphold the values that have made our profession truly great. But I’m also aware that, like the industry, a union has to change and adapt. Sometimes there are battles that cannot be won by standing outside a building with a placard.

I think it’s time for the NUJ to take a step back and reflect.

It needs to swallow a bit of pride and admit that just because journalism is online, doesn’t make it bad. In fact, it can make it very, very good.

It needs to stop posting videos like this, which show not only a devestating lack of understanding about online media, but also an aggressive “We’re trained and you WILL employ us” attitude that we just can’t afford to have anymore.

Maybe what we need to do is knock our collective heads together and search for ideas of how the NUJ can modernise and become the forward-thinking union we all need it to be.

Because here’s the thing: I want to join the NUJ. One commenter on my last post accused me of having no sense of solidarity which, and I hope my friends would vouch for this, couldn’t be further from the truth. If the NUJ can bring itself up to speed, I would love to get stuck in and get my hands dirty.

I believe in the future of journalism. I believe that journalists will be as important in 50 years than they have ever been. I’m preparing myself, and training myself, for a world without newsprint. It’s time the NUJ got ready too.

When webcams go bad: Priceless abuse of BBC Nottingham

February 2nd, 2009

Major props to @paul_fernley for spotting this gem:

BBC - Nottingham - In Pictures - Old Market Square webcam_1233530496085

(click to enlarge if you need to!)

In other news, Paul also mentions that today marks the relaunch of BBC Weather online. Cracking timing, lads!

Video Journalism will save newspapers in 2009

January 15th, 2009

In the past twelve months we’ve seen the amount of people watching online video go through the roof. But, unlike the YouTube boom that potentially signalled the end for professional journalism (citizen this, citizen that!), this new round of video habits has one crucial factor: length.

The success of the BBC iPlayer has shown that people are prepared to watch video online for a long time. Half an hour or more. And, in the same way the blogs took off once people were used to writing and conversing on the web, I believe that long-form online video will have a similar such boom, where masses consider half an hour spent watching something on their PC a good use of their time.

What’s more, sites such as the brilliant Vimeo show the eagerness of viewers to lap up some full-screen, HD-quality stuff. There’s no sitting around for big downloads, or trying to keep your eyes strained on an awful, grainy clip so tiny you could put a stamp over it.

Video journalism has finally come of age.

As I write this, the Guardian has no less than three pieces of video on its homepage. The NYTimes led with video earlier today — and has a HUGE video section. So too does the Telegraph. Soon, I’ll predict we’ll see video blossoming into the primary content on newspaper sites. Lead headlines always complimented with a video.

Why? Because for the reader, it’s easily digestible, engaging and interesting.

But more importantly, for the publisher, it could prove to be the money-maker they have long been searching for

Many have written about David Carr’s ludicrious statements suggesting an ‘iTunes for news’. Most are saying it’ll never work — and I agree. Why pay to read news on NYTimes, when I can read the same news in the LA Times? Or the Chicago Tribune? Or ANYWHERE?

But wait a second. What if there was a way to make your news better than everyone else? What if there was a way you could cover the same stories, but cover them so well and in such a way that people come flocking to your site; not because they can’t read it in other places, but because they really want to get your coverage.

Video journalism offers this chance. It doesn’t allow for lifted quotes, for recycled copy or for blind churnalism. It promotes good, inventive journalism.

And the reward? Advertising. Loads of it. Think of it like this: When I was in New Zealand, I regularly logged on to the BBC website to catch up. Of course, being abroad, I got BBC.com, the international, advertising-laden edition. When clicking to watch a short (<30 seconds) clip, I was presented with an advert.

I clicked away. The advert was almost as long as the clip.

But on the other hand, when I’m at home, I watch a lot of 4-on-demand, Channel 4’s catch-up service. Before and during the show, there’ll be adverts a plenty. Do I turn away? No! Because in a half an hour show, two minutes of adverts is more than acceptable. Just like in traditional media, it’s all about ratio. 30 min programme = 1 break. 1 hour programme = 3 breaks. A film = 30 minutes of trailers. Or more if you go to Cineworld.

Video journalism finally solves all the problems:

- How to stay unique — no-one has your pictures

- How to save money — no big production projects here, folks. One man, a camera and a laptop

- How to make money — people don’t mind watching adverts when it comes to long content

In time I’ll be posting my plans for how I aim to get stuck in to video journalism. I drawing inspiration from the likes of David Dunkley Gyimah, and hopefully by utilising my job at the BBC as a means for getting training an experience.

Over the next year, me and a friend will be testing the water. Baby steps, if you will, with the aim of selling two pieces of video journalism to the world’s press. Two isn’t a big number, but it idoesn’t make it any less of a task. All in good time.

Extensive Panorama archive online

January 7th, 2009

The new Panorama homepage launched yesterday — well worth taking a look.

It’s a collection of blogs, audio/video content and trailers for upcoming programmes.

But before you think it’s just another typical BBC programme minisite, check out the episode archive, allowing you to watch all their output from the past 365 days.

For journalists, a highlight from last year’s programming: John Sweeney’s (above) doc about press freedom, or lack thereof, in China. (Oddly, though, John’s doc about Scientology seems to have disappeared. Reason, anyone?)

Please note: Some of the episodes will carry the message “Sorry, this episode is not available online”. Scroll down a bit and you’ll get a delightfully old-skool Windows Media Player link instead.

Whatdotheyknow.com: Freedom of Information in Action

January 7th, 2009

The Freedom of Information Act is arguably the UK journalist’s biggest asset when it comes to public sector investigation.

As a student, I was often told I should make full use of it whenever I could. To my shame, I rarely did, other than to find out the costs of the University of Lincoln’s Vice-Chancellor’s transport costs. It wasn’t a scoop.

But here’s a brilliant site that not only holds your hand while you make requests, but also shows you the requests of others too. In other words, an absolute goldmine.

Personally, some of the more interesting requests — and answers — came from the BBC and its viewers. A selection:

Request: Why was the annual conference of Britain’s fourth most popular political party, the British National Party, held November 14-16 2008 not reported on the BBC?

Response: Please note that your request is outside the scope of the Freedom of Information Act 2000 (“the Act”) but we are happy to provide you with some information on this occasion. The reason that BBC News did not cover the conference is that we weren’t told about it by the party; as you may be aware, the BNP don’t usually tell journalists when or where it will be held. Indeed, on the BNP website the only mention of the annual conference is a report afterwards. The BBC has of course covered the BNP in other circumstances this year.

Request: What percentage of the BBC Licence Tax is spent by BBC employees on illegal drugs?

Response: The BBC has a zero tolerance policy towards illegal drugs and no income from the TV Licence fee
is spent on their purchase.

Request: “The BBC recently gave a gift of shopping vouchers to members of staff at World Service News and
Current Affairs. Did all WSNCA staff receive the same gift? How much were they given and how much did
this cost the BBC?”

Response: As part of the BBC-wide ‘Celebrating Success’ scheme, all 290 staff in World Service News & Current
Affairs were awarded £100 in shopping vouchers in July of this year as a reward for outstanding
achievement. This included winning eight prestigious Sony Radio Awards and increasing audience figures by
2 million listeners. The achievement was exceptional as the BBC World Service had previously only won
one gold Sony Award in its 75 year history.

The vouchers were funded from the department’s own budget and all staff received the same amount. The
total cost of the reward was £29,000.

I used the site to ask for information that I’ve been curious about for a while too:

Dear Sir or Madam,

I would like to request details of the precise number of refunds
claimed in full by BBC viewers following a) the departure of John
Sergeant and b) The ‘void’ semi-final vote.

Yours faithfully,

Dave Lee

What do you think?

BBC HD Test card: Link or be useless!

January 6th, 2009

On the wall in front of me is a big sign that says ‘LINK!’. Underneath, in brackets, it says “It’s what we do”.

It really is. One of my tasks at the BBC is gathering links about what is being written about the BBC’s internet endeavours and rounding them all up into neat little posts. The result of the linking? We get more readers. Loads more.

Another part of my job is preparing guest posts. Before Christmas, I posted this tutorial by Andy Quested on how to use the HD test screen. Today, a couple of weeks later, the story has gone around the newspapers and blogs. Not sure why it took so long, but there you go.

Anyway, I wanted to share how by not linking, sites can really fail in a basic fundamental of reporting: providing information.

Take the treatment of the story on the Independent.

“The famous BBC test card featuring a girl playing noughts and crosses with a toy clown has made a return to the nation’s television screens.

The image is being broadcast on the BBC’s high definition (HD) channel to help viewers set up their HD TV sets.”

That’s the opening two paras, but that’s the sum of the information given. What channels? What time? How do I use the test screen to fix it? How do I need to know if it needs fixing anyway?

No worry, though, because they can solve all that by linking to our post. We know they have read it — as they’ve lifted quotes directly from it.

But there’s no link.

The Daily Mail does it a little better. They don’t link either, but they at least gave us the chance to add the link into the comments of the story. “Find out how to use the test card here,” wrote my colleague Nick Reynolds. Only problem being that the comment is sat gathering dust in big moderation queue in the sky — and I doubt it’ll see the light of day now. So that’s another failed story that doesn’t offer all the available information to the reader.

Then this blog post turned up. Not only is it the first story (of the ones I’ve seen) which mentions the fact the quotes are from our blog entry, but it’s the only one that provides the link to Andy’s post. The story would be useless without it, after all — but try explaining that logic to the newspapers.

The mentality of the Indy and Mail* is obvious. “Why should we link to our competitors?” they’ll argue. And they’ll agree with themselves, wholeheartedly. “If we link to a story, they’ll leave our site and we’ll lose readers,” they’ll decide, without looking even beginning to consider the facts.

It’s clear that, out of my three examples, the best piece of journalism is from the blog. It provides more information, cites its sources better, and links to the instructions so people can find out how to use the information.

* The ‘Indy and Mail’ sounds like a single newspaper, doesn’t it? Well they are in the same offices now, after all…

Full movies on iPlayer — since when?

January 6th, 2009

Did this one completely pass me by? Noticed tonight that the (rather pants) film ‘What Women Want’ is on BBC iPlayer. They must have done some serious rights wangling to get that one sewn up.

It’s great news, of course: How often do you seen great films on at times that you’re never watching the TV?

More please.

Earthquake video back to haunt me

January 4th, 2009

Seems Radio 4 did a 2008 Now Show round up and our ‘quake video was on it.

I’ve been trying (a little) to shake off that video for three reasons. First, I sound a bit drunk. Second, its shoddily shot — but that can be blamed on the previous point, rather than poor video skills. Promise.

Thirdly, and by far the most important, I feel the message portrayed in the video doesn’t adequatly describe how I feel about the situation. It seems I’m annoyed at the BBC for not going big on the earthquake like Sky did. Not so. I’m annoyed because it wasn’t mentioned. Equally, Sky’s coverage was a bit over the top.

(On a side point, Sky made a promotional video using my footage – and I understand they’ve used it to promote their breaking news pedigree. Good — I’m very pleased with that. The key fact here is that Sky gave the public what it needed: information. The BBC lead with deathly silence.)

Luckily, some weeks later, I was given the chance to add to my thoughts on the BBC’s NewsWatch program. Sadly I can’t link — it’s no longer online.

Their defence was not that the BBC was slower, but that as it was early in the morning, the coverage on News 24 was in fact BBC World. And, thus, a minor earthquake is not important in the complete international agenda. Can’t argue with that, can you?

Well yes, I think you can.

Firstly, the first comment made by the BBC anchor was along the lines of “We’re just hearing reports…”. This suggests that it’s the first they new about it and it would also suggest that it hadn’t been held back because it wasn’t in keeping with the international news agenda — the reason given on NewsWatch.

If indeed the BBC knew about the earthquake straight away, why did they wait until an hour later to mention it? Surely this ‘unimportant’ story is even less important an extra hour after it occurred? For me it’s a choice of mention it straight away, or not mention it at all. Everything points to the news team being too slow.

I’m convinced that nobody at News 24 knew about it until the very first moment the anchor mentioned it.

But let’s get back to the BBC’s defence. I can see the logistics (and economics) of simulcasting BBC World and BBC News 24. On a normal night, I don’t have a problem with it. But what happened on earthquake night was a sizable amount of people were awoken from their sleep by a large, continuous thud. My first thoughts were that our stairs — already  a bit shaky — had collapsed. My second thought was earthquake. When we went outside, a lady was telling us there’d been a bomb. Another said that the pharmacy they were building down the road had fallen down.

All silly assumptions. The point is, though, that we DIDN’T KNOW WHAT HAPPENED. Yes, it was minor. Yes, by midday the next day, it was nothing more than a nib on the national news. But when it had just happenened, nobody knew what was going on.

Sky News told us. BBC News didn’t. Which provided the better service to the public?

“Minor earthquake in Lincolnshire”…. good, let’s go to bed. That’s how it should have all happened.

The irony of all this is that I now work for the BBC. And it’s no exaggeration to say that I love it. Even in my small role, I’m extremely proud of my contribution to the greatest news-gathering organisation in the world bar none.

Plenty of people have used my video to see it as some sort of ammo to fling at the licence fee. Bunch of fools, I say.

BBC iPlayer Desktop now out for Mac and Linux

December 18th, 2008

The latest version of BBC iPlayer Desktop has just been released. Maybe that’ll finally get Mac and Linux users off my back ;-)

Click here to download.

Edit: Lots of people have been saying on Twitter that it doesn’t seem to be working. Apparently, there aren’t many clips that support it at the moment. Try Never Mind the Buzzcocks.

BBC iPlayer Day — a lesson learned

December 15th, 2008

Last Friday was iPlayer Day, an event on the BBC Internet Blog organised by myself, Nick Reynolds and Jonathan Richardson.

It was my first major contribution as a BBC employee since starting. Nick added his thoughts on his own blog here, but I thought I’d add some other thoughts in addition. I say addition as I pretty much agree with what Nick has said.

1. Video. I love video on the web — but something didn’t quite sit with our contributions. With a little while between the inception of iPlayer Day (it was planned before I arrived) and the actual day itself, I feel the luxury was a little too comfortable.

Compare it to, for example, a footballer lining up to take a shot. Often, the longer he has to tee it up, the more likely he is to fluff it. Same for cricketers who gather high catches. With so long to think about something, it is only natural to over-think — and miss.

We were caught between a rock and a hard place. Do we create video that was rough and ready, gritty, had tinny audio and wobbly-ish composition? Or do we create professionally shot ‘interviews’? In retrospect, I think we should have gone with the first option. It’s what our readers expected.

And then, of course, in an overwhelming determination to impress, I forgot the basics. Something I don’t feel I’ve done ever since I went to do an interview for our local paper without a pen.

2. Social media. Social media lovers are strange beasts, aren’t they? I should know, I am one. It’s hard to know how we would be able to harness the web 2.0 world, given that a) It’s harder for a MSM company (or corporation in this case) to appeal to the charity-style of contributions found in social media and b) There wasn’t much incentive for contributions other than mild discussion.

A day or two before the event, I believed we’d secured an incentive. A top BBC figure was going to answer Twitter questions. We were to record the clip and post it online — all within an hour.

By Thursday, for various reasons, that incentive was gone. As a result, I feel our social media input ranged from predictable (“I’m a Mac user, and I hate you”) to the nice (and appreciated) but rather mundane (“I love iPlayer!”). I’d have liked a little bite to some of the submissions — and I believe giving the opportunity to pose questions via Twitter would have been our headline moment of the day.

Above all, I feel I let myself down when it came to social media promises. In our initial brainstorm, we chucked around ideas that were exciting, and very d0-able. So far so good. But various ideas for mash-ups and interactivity were quashed by limitations. Given the chance to do all this again, I’d be far more conservative — not because I couldn’t deliver what was promised, but because in the situation they were to be placed, they weren’t deliverable. There are many reasons — but take the ability to use Google and YouTube out of the equation, and mash-ups are much more difficult.

3. Journalism or PR? I was both, I think. The thing is, it was clear from the offset that iPlayer is an immensely popular product. It has done for on-demand video what the iPod did for MP3 players. People don’t say ‘have you got an mp3 player?’ they say ‘have you got an iPod?’. There are adverts all over the Tube for audiobooks which read “Download for your iPod or MP3 player”. They are, of course the same thing. iPlayer is now in that realm.

So the battle was already won. We didn’t have to convince anybody. The teams involved in iPlayer have done extraordinarily good jobs in the past year — and so are very proud.

The by-product of all this happiness and iPlayer-lovin’, of course, is that the blog content read like reams to reams of good PR. It wasn’t intended that way — over my dead body etc — but it was hard not to be over-positive about something that has been such a roaring success.

But I still think I could have applied my journalism hat a little more. Had I been a little more cutthroat, I would have cut the beginning and the end of the video with Anthony Rose, head of online media, and just included a short clip of him talking about iPlayer 3.0. That’s what people had come to see.

The fact lots of exciting information about how iPlayer 3.0 would be social media-based has passed a lot of bloggers and journalists by — and I think the format of the video is to blame: The first six minutes or so consistent of Anthony talking generally about the service. In the video, Anthony spoke about Broadcast 1.0. Well I think the manner of the clips we used were Web 1.0. In future, I’d have much preferred to find him at his desk, ask him two questions, and upload it to the web before I’d even returned to my chair. That’s Web 2.0. That’s exciting media.

But in hindsight, we were all learning. I was learning about high-quality production values — mistakes made on Friday were flagged before I’d noticed. This isn’t something I’m used to, but something I’m feeling increasingly humbled to be a part of. Many people within the BBC were coming forward to point out mistakes. Not because they were being picky, or harsh, but because it’s their BBC too. And they’re not going to let everyone else’s hard work in maintaining the respect of the BBC be let down by me putting in a broken link.

I was learning about how the BBC is put together. Who’s in charge of what, who reports to who. Indeed, in this respect I was well and truly tied. I didn’t know who did what — and there was little time to find out.