Archive for the ‘Multimedia’ category

Five things I’ve learnt about… pay walls

February 8th, 2010

Pay walls, micropayments, premium subscriptions… whatever you want to call them, they all have one thing in common: we have no clue what works. Yet.

But we all have our own opinions on what won’t work. The anti-paywall brigade – I’m in it, I think, perhaps, possibly, slightly – will say stacking up all your content behind a big barrier is no way to gain an audience.

And others will add that ‘news’ – whatever that is – can’t be sold. It’s just information. Technically, we’ve never sold news. We’ve sold a newspapers; printed, delivered and physical. But never the actual news itself.

As Jim Tucker once told me, it was a very disheartening experience indeed to learn that his readers – he used to be the editor of a national Sunday paper in New Zealand – got more angry about a crossword being moved than they did about anything else.

Maybe people haven’t ever wanted to buy news? Depressing.

But fear not. Read around a bit on pay walls and you discover some decent initiatives. Yet, to great frustration, we’re sometimes our own worst enemies. Here’s five things I’ve learnt about pay walls – for good or for bad.

(by gyn_ti46 on Flickr)

1. Newspapers are very, very selfish

A few days ago, the Guardian’s legal affairs correspondent Afua Hirsch tweeted that Alan Rusbridger said (possibly paraphrased): “if New York Times goes behind a paywall, Guardian will be most widely read enl-lang newspaper in the world.”

Well congratulations. I don’t think anyone can match the Guardian online right now – it really is a brilliant website which manages to mix normal, hard news with niche industries. Perfect. But Mr Rusbridger is seriously mistaken if he thinks being the most widely read english language newspaper in the world will solve any of his problems.

If you can’t make 30 million visitors work, then I’d argue no amount will turn things round. If anything – it’ll get worse.

And I can’t help thinking it’s a rather selfish response from the Guardian. They’d be much wiser, surely, to just keep schtum and see if Murdoch’s plans work. If they do, it’ll be better for everyone – especially the Guardian who, with a successful pay wall, could really benefit from all those Media Guardian addicts among us.

But, alas, we’ve got to put up with pretty pathetic bitching between each side… which brings me onto my next point:

2. It’s about to get messy

Perhaps it already has. Bullshit, says Murdoch of Rusbridger’s notion that newspapers will “sleep walk into oblivion” if they adopt pay walls.

I’m no Murdoch fan – nothing personal, but his control on the world is scary, no? – but I’m starting to think we should give him a good chance with this. Maybe we’ll look back in ten years and say ‘hey… he really saved the industry’. It’s possible.

But before then it’ll be mud-slinging all round. I can almost sense the excited fingers of comment writers just itching to get stuck in News Corp when the first major pay walls go up. Presuming it’s The Times, what’s the betting that we’ll see a whole heap of bile about the quality of the ‘paid’ Times compared to the free Telegraph? Very likely.

But again, as in point two, we’d be far better off diverting our energy into working as a collective to embrace new ways of paying for news online – rather than picking into each other for some short term traffic gains.

Imagine that. “Our newspaper is out of business because we couldn’t adapt to a new business model. Damn. But hey, on the plus side, in the month we slagged off the other paper we got 800,000 extra uniques!”

Mugs!

3. BBC News Online doesn’t change anything

“Dumping free, state-sponsored news on the market makes it incredibly difficult for journalism to flourish on the internet. Yet it is essential for the future of independent journalism that a fair price can be charged for news to people who value it.”

The words of James Murdoch, son of Rupert, and chairman of News Corp.

It’s an interesting point, and at first glance it appears he may have a point. Right now, the BBC is probably the biggest news-gathering organisations in the world. To be a correspondent is to be at the top of your game. And the website with all this stuff? It’s free.

Obviously not 100% free – there’s a licence fee and all that. But in the minds of users, it feels like a free service. No barriers, no pay walls – you just log on.

So how can anyone compete?

Easily, I say. You see, BBC News Online is all about the here and now. What’s happening today. Yes – that’s the point of a newspaper too – but in a different way, I’d argue.

Newspapers can pile on the analysis. They can doggedly chase stories in a way that is different to the BBC.

Take the expenses scandal as a good example – would the BBC have been able to report that story the same way the Telegraph did? Of course not – it would fall down at the point of paying all that cash for the information.

So my view – a biased one, admittedly – is that if newspapers think the BBC News website completely kills of the level playing field they need to just be more imaginative.

4. It’s a brilliant thing for quality journalism

‘Tits for hits’ is a phrase we jokingly use in our office. It’s true – any story with a promise of some flesh is a surefire way to get hits.

It doesn’t bode well for the future of quality journalism, does it? If all we click on is boobs, then it would be easy for news editors to just save money and make all their stories about Angelina Jolie. Seems like the Daily Mail does that anyway – take a look at their right hand nav.

With pay walls that all changes. I wouldn’t pay to read about Jordan getting married (again), but I would pay for the brilliant One in 8 Million series from the New York Times. I’d pay an awful lot, actually.

This means that, for the first time in our industry’s history, what the journalists want will be in tune with what the bean counters want.

If good journalism sells – which it will – then we’ll be needed to do more of it. Happy days.

5. The makers of Press+ are going to be very, very rich

I prattled on a few months back about how micro-payments could work if there’s a single payment method for every newspaper/news site in the world.

A Paypal for papers, if you will.

I think this is the most crucial aspect of the whole pay wall debate. If there can be one central system that powers it all, for everyone, then we’ve got a system that will succeed.

Put it this way – when you by The Times, do you have to go to a special newsagent which just sells that paper? Do you then have to cross the road to get the Telegraph? No.

Well someone’s only gone and done it. Press+ is touting itself as an out-of-the-box solution for pay walls. From PaidContent:

“Any consumer with a Press+ account should only have to enter payment info once to use the account for any publisher taking part.”

Spot on. So let’s just get on with it, eh?

Nothing like a bit of passion

May 12th, 2009

I love this. Who wins? I’m not sure.

Video: The end of the Rocky Mountain News

March 3rd, 2009


Final Edition from Matthew Roberts on Vimeo.

NUJ follow up: I’m still not convinced

February 12th, 2009

I’ve been doing some thinking about this whole NUJ thing. My post the other night reads very ranty — indeed, I guess it is very ranty — but I’m pleased to see that many readers of this blog agree with what I’m getting at.

And, from the defence, I received some rather predictable responses against my argument.

I’ll start with this point, from Joanna Geary (formerly Birmingham Post, now The Times):

I have much sympathy with your argument, although £13 a month for legal protection may be worth it and it is for that reason I am still an NUJ member.

Of everything I received (and blimey, there was a LOT) this was perhaps the most useful. £13 a month, as Joanna says, is very good to get legal protection.I can’t argue with that.

But it’s comments like this from ‘Chris’ (no link given) that remind me why I wrote that post:

But you wait till you’re staring down the barrel of redundancy – through no fault of your own, just because it happens that your team is being shut down.

Wait till you’re being forced to accept alternative work in a place you don’t want to live or in an area you have no interest in.

Wait till you’re summoned to meetings for a “quick chat” and end up facing four senior managers using classic intimidation tactics.

Then you’ll wish you had a union rep by your side to help fight your corner.

It’s always good to have a union behind you if you’re facing redundancy. Now, I underqualify myself here, as not only have I never faced redundancy, but I work for a corporation that is arguably more ’stable’. In other words, licence fees are still coming in. While not immune, we are safer.

But my issue is that while the NUJ are fighting a corner, it’s all rather pointless. Take this recent example of an NUJ ‘fight’:

The NUJ has strongly condemned the decision of Independent Newspapers to enforce three redundancies at The Kerryman newspaper in Tralee.

Séamus said: “This proposal represents a direct attack on the editorial heart of one of the oldest and most significant newspapers in Ireland. The inevitable consequence would be a poorer newspaper, which would not adequately reflect the community life of Kerry.”

At a meeting with the union yesterday, management announced its intention to make three journalists redundant. The NUJ chapel held an emergency meeting at which management was urged to rescind the decision, which staff say will have a detrimental effect on The Kerryman and Corkman titles.

My issue with this goes back to my ‘SAVE THE JOURNALISTS!” argument. The NUJ is pouring its efforts into protesting job cuts, when really they should be coming together — as a union — to offer more productive aid to their members. Advice on training, re-skilling and re-deployment.

Ed Hart’s comment:

As an objective observer on this one, I have had good and bad experiences of unions. If I had to sum up what I would want a union to do and be, it is to work on behalf of its members. The problem is that some unions lose touch with what this means, and see themselves as lobbyists, or big movers and shakers; when in fact their remit remains low key, but essential to those who really should matter – their members. Do they occasionally forget who the customer is, and what their customer wants?

Helps me counter this argument from ‘thatstheway’ (uh huh, uh huh, I like it!):

Someone so self-consciously hip like you could have some input into its digital media strategy if you weren’t so busy doing precisely what you accuse the NUJ of doing all the time, which is complaining, and making digital media sound like some big deal that’s going to require your special skills alone.

I feel I could contribute with the NUJ no more actively than I could to ASLEF, the train drivers union. Why? I feel I don’t have a connection with their outlook in any shape of form.

I’m all for protecting the strength of print. By doing so, we uphold the values that have made our profession truly great. But I’m also aware that, like the industry, a union has to change and adapt. Sometimes there are battles that cannot be won by standing outside a building with a placard.

I think it’s time for the NUJ to take a step back and reflect.

It needs to swallow a bit of pride and admit that just because journalism is online, doesn’t make it bad. In fact, it can make it very, very good.

It needs to stop posting videos like this, which show not only a devestating lack of understanding about online media, but also an aggressive “We’re trained and you WILL employ us” attitude that we just can’t afford to have anymore.

Maybe what we need to do is knock our collective heads together and search for ideas of how the NUJ can modernise and become the forward-thinking union we all need it to be.

Because here’s the thing: I want to join the NUJ. One commenter on my last post accused me of having no sense of solidarity which, and I hope my friends would vouch for this, couldn’t be further from the truth. If the NUJ can bring itself up to speed, I would love to get stuck in and get my hands dirty.

I believe in the future of journalism. I believe that journalists will be as important in 50 years than they have ever been. I’m preparing myself, and training myself, for a world without newsprint. It’s time the NUJ got ready too.

Exclusive: ITV in *another* cock-up

February 5th, 2009

;-)

Video Journalism will save newspapers in 2009

January 15th, 2009

In the past twelve months we’ve seen the amount of people watching online video go through the roof. But, unlike the YouTube boom that potentially signalled the end for professional journalism (citizen this, citizen that!), this new round of video habits has one crucial factor: length.

The success of the BBC iPlayer has shown that people are prepared to watch video online for a long time. Half an hour or more. And, in the same way the blogs took off once people were used to writing and conversing on the web, I believe that long-form online video will have a similar such boom, where masses consider half an hour spent watching something on their PC a good use of their time.

What’s more, sites such as the brilliant Vimeo show the eagerness of viewers to lap up some full-screen, HD-quality stuff. There’s no sitting around for big downloads, or trying to keep your eyes strained on an awful, grainy clip so tiny you could put a stamp over it.

Video journalism has finally come of age.

As I write this, the Guardian has no less than three pieces of video on its homepage. The NYTimes led with video earlier today — and has a HUGE video section. So too does the Telegraph. Soon, I’ll predict we’ll see video blossoming into the primary content on newspaper sites. Lead headlines always complimented with a video.

Why? Because for the reader, it’s easily digestible, engaging and interesting.

But more importantly, for the publisher, it could prove to be the money-maker they have long been searching for

Many have written about David Carr’s ludicrious statements suggesting an ‘iTunes for news’. Most are saying it’ll never work — and I agree. Why pay to read news on NYTimes, when I can read the same news in the LA Times? Or the Chicago Tribune? Or ANYWHERE?

But wait a second. What if there was a way to make your news better than everyone else? What if there was a way you could cover the same stories, but cover them so well and in such a way that people come flocking to your site; not because they can’t read it in other places, but because they really want to get your coverage.

Video journalism offers this chance. It doesn’t allow for lifted quotes, for recycled copy or for blind churnalism. It promotes good, inventive journalism.

And the reward? Advertising. Loads of it. Think of it like this: When I was in New Zealand, I regularly logged on to the BBC website to catch up. Of course, being abroad, I got BBC.com, the international, advertising-laden edition. When clicking to watch a short (<30 seconds) clip, I was presented with an advert.

I clicked away. The advert was almost as long as the clip.

But on the other hand, when I’m at home, I watch a lot of 4-on-demand, Channel 4’s catch-up service. Before and during the show, there’ll be adverts a plenty. Do I turn away? No! Because in a half an hour show, two minutes of adverts is more than acceptable. Just like in traditional media, it’s all about ratio. 30 min programme = 1 break. 1 hour programme = 3 breaks. A film = 30 minutes of trailers. Or more if you go to Cineworld.

Video journalism finally solves all the problems:

- How to stay unique — no-one has your pictures

- How to save money — no big production projects here, folks. One man, a camera and a laptop

- How to make money — people don’t mind watching adverts when it comes to long content

In time I’ll be posting my plans for how I aim to get stuck in to video journalism. I drawing inspiration from the likes of David Dunkley Gyimah, and hopefully by utilising my job at the BBC as a means for getting training an experience.

Over the next year, me and a friend will be testing the water. Baby steps, if you will, with the aim of selling two pieces of video journalism to the world’s press. Two isn’t a big number, but it idoesn’t make it any less of a task. All in good time.

The essence of good multimedia journalism

January 13th, 2009

Journalism.co.uk’s John Thompson writes:

Multimedia for multimedia’s sake rarely works, and is often embarrassing. If you are going to do it, either do it well enough so it works as a standalone item or do it to complement your written coverage – for example, add a link to the full sound file of your interview with someone in your article, or a link to the video of someone’s entire speech at an event. The latter will enhance the transparency of your journalism too.

When I worked for Staples, I used to have to carry around a little piece of paper with the ‘values’ printed on it. And indeed, I have the BBC values in my pocket right now. But if I were in charge of a newspaper, I’d have this on the wall. Blown up to 100pt font. Because it really is the essence, isn’t it? It’s all about creating the complete package. Don’t just say “we’ll do video” for a few weeks solid just because you’ve got a new camera. Do video when it’s needed. Take pictures when they’re needed. And, for heavens sake, it’s not hard to upload an audio file of your interview. Just get on with it.

Nine other tips from John in his post: Ten things every journalist should know in 2009

MEN goes mojo and wins

January 9th, 2009

Three reasons why this is great.

1) It’s an embedded player — many more people will watch it as a result.

2) It’s unedited and raw — no need to waste time in post-production. Get this out there!

3) It was shot with an N95 — meaning it was probably sent back to the newsroom instantly.

Watch:

Now, if we leave aside the fact the video is a little boring, the newsgathering here has proven to be very effective. The reporter — Nicola Dowling — has clearly rushed to the scene, whipped out here n95, and shot a quick clip. Not much thought has gone into it — because there was no need.

Imagine if Ronaldo had have still been there. She would have had an exclusive video interview. The WORLD would have watched. Sadly, I guess she was a little too late, but she’s probably got at least an hour on the local TV crew, if not more.

The point is, Nicola’s use of mobile journalism (oh, okay then, I’ll call it mojo. Sheesh) demonstrates how easy it is. How many old timers (sorry guys) say “I’m not going to go around filming too” ? Too many. But this is so easy, it would be silly not to.

After all, most reporters hold dictaphones under the face of their interviewee. Why not hold a cameraphone? Easy peasy — jobs a good’un.

That’s not to say that all newspaper video should be as rough and ready as the Ronaldo clip, though. Here the MEN get the higher quality equipment out to do some more traditional TV-style reporting. And what a damn good job they’ve made of it too.

[via Journalism.co.uk and the Manchester Evening News]

BBC iPlayer Day — a lesson learned

December 15th, 2008

Last Friday was iPlayer Day, an event on the BBC Internet Blog organised by myself, Nick Reynolds and Jonathan Richardson.

It was my first major contribution as a BBC employee since starting. Nick added his thoughts on his own blog here, but I thought I’d add some other thoughts in addition. I say addition as I pretty much agree with what Nick has said.

1. Video. I love video on the web — but something didn’t quite sit with our contributions. With a little while between the inception of iPlayer Day (it was planned before I arrived) and the actual day itself, I feel the luxury was a little too comfortable.

Compare it to, for example, a footballer lining up to take a shot. Often, the longer he has to tee it up, the more likely he is to fluff it. Same for cricketers who gather high catches. With so long to think about something, it is only natural to over-think — and miss.

We were caught between a rock and a hard place. Do we create video that was rough and ready, gritty, had tinny audio and wobbly-ish composition? Or do we create professionally shot ‘interviews’? In retrospect, I think we should have gone with the first option. It’s what our readers expected.

And then, of course, in an overwhelming determination to impress, I forgot the basics. Something I don’t feel I’ve done ever since I went to do an interview for our local paper without a pen.

2. Social media. Social media lovers are strange beasts, aren’t they? I should know, I am one. It’s hard to know how we would be able to harness the web 2.0 world, given that a) It’s harder for a MSM company (or corporation in this case) to appeal to the charity-style of contributions found in social media and b) There wasn’t much incentive for contributions other than mild discussion.

A day or two before the event, I believed we’d secured an incentive. A top BBC figure was going to answer Twitter questions. We were to record the clip and post it online — all within an hour.

By Thursday, for various reasons, that incentive was gone. As a result, I feel our social media input ranged from predictable (“I’m a Mac user, and I hate you”) to the nice (and appreciated) but rather mundane (“I love iPlayer!”). I’d have liked a little bite to some of the submissions — and I believe giving the opportunity to pose questions via Twitter would have been our headline moment of the day.

Above all, I feel I let myself down when it came to social media promises. In our initial brainstorm, we chucked around ideas that were exciting, and very d0-able. So far so good. But various ideas for mash-ups and interactivity were quashed by limitations. Given the chance to do all this again, I’d be far more conservative — not because I couldn’t deliver what was promised, but because in the situation they were to be placed, they weren’t deliverable. There are many reasons — but take the ability to use Google and YouTube out of the equation, and mash-ups are much more difficult.

3. Journalism or PR? I was both, I think. The thing is, it was clear from the offset that iPlayer is an immensely popular product. It has done for on-demand video what the iPod did for MP3 players. People don’t say ‘have you got an mp3 player?’ they say ‘have you got an iPod?’. There are adverts all over the Tube for audiobooks which read “Download for your iPod or MP3 player”. They are, of course the same thing. iPlayer is now in that realm.

So the battle was already won. We didn’t have to convince anybody. The teams involved in iPlayer have done extraordinarily good jobs in the past year — and so are very proud.

The by-product of all this happiness and iPlayer-lovin’, of course, is that the blog content read like reams to reams of good PR. It wasn’t intended that way — over my dead body etc — but it was hard not to be over-positive about something that has been such a roaring success.

But I still think I could have applied my journalism hat a little more. Had I been a little more cutthroat, I would have cut the beginning and the end of the video with Anthony Rose, head of online media, and just included a short clip of him talking about iPlayer 3.0. That’s what people had come to see.

The fact lots of exciting information about how iPlayer 3.0 would be social media-based has passed a lot of bloggers and journalists by — and I think the format of the video is to blame: The first six minutes or so consistent of Anthony talking generally about the service. In the video, Anthony spoke about Broadcast 1.0. Well I think the manner of the clips we used were Web 1.0. In future, I’d have much preferred to find him at his desk, ask him two questions, and upload it to the web before I’d even returned to my chair. That’s Web 2.0. That’s exciting media.

But in hindsight, we were all learning. I was learning about high-quality production values — mistakes made on Friday were flagged before I’d noticed. This isn’t something I’m used to, but something I’m feeling increasingly humbled to be a part of. Many people within the BBC were coming forward to point out mistakes. Not because they were being picky, or harsh, but because it’s their BBC too. And they’re not going to let everyone else’s hard work in maintaining the respect of the BBC be let down by me putting in a broken link.

I was learning about how the BBC is put together. Who’s in charge of what, who reports to who. Indeed, in this respect I was well and truly tied. I didn’t know who did what — and there was little time to find out.

From newsroom to mailroom

November 21st, 2008

Redundancies are terrifying. Right now, all the news reports are focusing on statistics. 90 lost here, wage freezes there.

Soon we can expect to learn of the human side. The personal losses, the mortgages not paid, the ‘Christmas is cancelled’ stories of once great journos assigned — wrongly — to the scrapheap.

It’s getting so bad, in fact, that blog software company SixApart is offering free Typepad accounts to any journos who have recently been given the chop. They’ll be signed up to the advertising scheme too, meaning they can potentially blog their way into a little money. The emphasis on little.

And I’ve just spotted this on the Reuters Mediafile blog. They quote from Editor and Publisher:

But as The Star-Ledger of Newark, N.J. slowly says farewell to 151 newsroom folks who took buyouts last month, at least two longtime journalists have been reassigned to the mailroom.

Reporter Jason Jett and Assistant Deputy Photo Editor Mitchell Seidel have been filing, sorting, and delivering mail for more than a week, according to sources.

Scary.

For an idea of just how bad it is around the UK, take a look at this neat interactive timeline the Guardian has patched together: