Archive for the ‘Blogs’ category

The essence of good multimedia journalism

January 13th, 2009

Journalism.co.uk’s John Thompson writes:

Multimedia for multimedia’s sake rarely works, and is often embarrassing. If you are going to do it, either do it well enough so it works as a standalone item or do it to complement your written coverage – for example, add a link to the full sound file of your interview with someone in your article, or a link to the video of someone’s entire speech at an event. The latter will enhance the transparency of your journalism too.

When I worked for Staples, I used to have to carry around a little piece of paper with the ‘values’ printed on it. And indeed, I have the BBC values in my pocket right now. But if I were in charge of a newspaper, I’d have this on the wall. Blown up to 100pt font. Because it really is the essence, isn’t it? It’s all about creating the complete package. Don’t just say “we’ll do video” for a few weeks solid just because you’ve got a new camera. Do video when it’s needed. Take pictures when they’re needed. And, for heavens sake, it’s not hard to upload an audio file of your interview. Just get on with it.

Nine other tips from John in his post: Ten things every journalist should know in 2009

Blogging gives you cancer

January 12th, 2009

Not really. Don’t panic.

Here’s a great new blog following cancer stories in the Daily Mail:

“A blog following the Daily Mail’s ongoing mission to divide all the inanimate objects in the world into those that cause or cure cancer. This blog will be logging the Daily Mail’s progress through 2008 using the tools of pedantry, swearing and Venn diagrams.”

I LOVE it. In the latest entry, energy-saving lightbulbs are getting a kicking:

Oh wait, energy saving lightbulbs will give you skin cancer (and migraines, and eczema, and dizziness).

If they continue at this rate they will classify 936 objects into cancer causing or cancer curing in 2008. That’s not counting the Mail on Sunday.

Christ on a bike.

Notdailymail_uk saga: Associated Newspapers step in

January 12th, 2009

Mystery one has been solved.

Associated Newspapers Limited have, according to the fake Daily Mail blogger, got Twitter by the short and curlies and demanded they rename the ‘dailymail_uk’ account. So they did.

He writes:

All of a sudden and with no warning I was locked out of Twitter.

I checked through my email archives. One minute I was receiving email to @dailymail_uk like this…

A scant 45 minutes later, I was receiving emails to @notdailmail_ukI checked, double checked and – for the hell of it – triple checked all my inboxes, labels, spam folders and deleted items. There was no sign of twitter sending me any notification as to when or wherefore they had disabled my account.

Ouch. He pressed Twitter for a reply and got this explanation:

Hello,

We did send out the following notification yesterday. Did you check your spam folder?

We received a letter from the Associated Newspapers Limited, part of Daily Mail & General

Trust Plc, legal adviser. regarding Trademark violation and impersonation.

http://twitter.zendesk.com/tickets/5377 :

Hi

We’ve received a complaint from a fellow Twitterer . It has come to our attention that your Twitter account:

http://twitter.com/dailymail_uk

is in violation of our basic Terms of Service, specifically article 4 which mentions impersonation:

4. You must not abuse, harass, threaten, impersonate or intimidate other Twitter users.

In this case “impersonation” is the issue. Impersonation is against our terms of service unless it’s parody. The standard for defining parody is, “Would a reasonable person be aware that it’s a joke.”

To settle this issue we’ve removed the profile image and changed the user name to “notdailymail_uk” in the full name and username fields in order to eliminate confusion. You can change your real and user names to something else if you’d like:

1. Visit Twitter.com/settings
2. Edit the Full Name and Username fields
3. Click “Save”

Please honor Twitter’s Terms of Service accordingly. We appreciate your cooperation in this matter.

Thanks,

Twitter Support

(The bold is added for emphasis.)

So the question is: Would a reasonable person be aware that it’s a joke?

Tricky. One commenter pointed out that of the massive Daily Mail readership, there aren’t too many reasonable people to pick from. And, chances are, they’re not on Twitter either.

He expresses concern that Twitter cannot be trusted when they have the power to just tell you to clear off. But I wouldn’t be alarmed. Most businesses in the world operate with a ‘Management reserves the right to not serve/sell’ etc get-out in place — and this doesn’t seem to be any different.

But it begs the question: How do you measure satire?

Extensive Panorama archive online

January 7th, 2009

The new Panorama homepage launched yesterday — well worth taking a look.

It’s a collection of blogs, audio/video content and trailers for upcoming programmes.

But before you think it’s just another typical BBC programme minisite, check out the episode archive, allowing you to watch all their output from the past 365 days.

For journalists, a highlight from last year’s programming: John Sweeney’s (above) doc about press freedom, or lack thereof, in China. (Oddly, though, John’s doc about Scientology seems to have disappeared. Reason, anyone?)

Please note: Some of the episodes will carry the message “Sorry, this episode is not available online”. Scroll down a bit and you’ll get a delightfully old-skool Windows Media Player link instead.

BBC HD Test card: Link or be useless!

January 6th, 2009

On the wall in front of me is a big sign that says ‘LINK!’. Underneath, in brackets, it says “It’s what we do”.

It really is. One of my tasks at the BBC is gathering links about what is being written about the BBC’s internet endeavours and rounding them all up into neat little posts. The result of the linking? We get more readers. Loads more.

Another part of my job is preparing guest posts. Before Christmas, I posted this tutorial by Andy Quested on how to use the HD test screen. Today, a couple of weeks later, the story has gone around the newspapers and blogs. Not sure why it took so long, but there you go.

Anyway, I wanted to share how by not linking, sites can really fail in a basic fundamental of reporting: providing information.

Take the treatment of the story on the Independent.

“The famous BBC test card featuring a girl playing noughts and crosses with a toy clown has made a return to the nation’s television screens.

The image is being broadcast on the BBC’s high definition (HD) channel to help viewers set up their HD TV sets.”

That’s the opening two paras, but that’s the sum of the information given. What channels? What time? How do I use the test screen to fix it? How do I need to know if it needs fixing anyway?

No worry, though, because they can solve all that by linking to our post. We know they have read it — as they’ve lifted quotes directly from it.

But there’s no link.

The Daily Mail does it a little better. They don’t link either, but they at least gave us the chance to add the link into the comments of the story. “Find out how to use the test card here,” wrote my colleague Nick Reynolds. Only problem being that the comment is sat gathering dust in big moderation queue in the sky — and I doubt it’ll see the light of day now. So that’s another failed story that doesn’t offer all the available information to the reader.

Then this blog post turned up. Not only is it the first story (of the ones I’ve seen) which mentions the fact the quotes are from our blog entry, but it’s the only one that provides the link to Andy’s post. The story would be useless without it, after all — but try explaining that logic to the newspapers.

The mentality of the Indy and Mail* is obvious. “Why should we link to our competitors?” they’ll argue. And they’ll agree with themselves, wholeheartedly. “If we link to a story, they’ll leave our site and we’ll lose readers,” they’ll decide, without looking even beginning to consider the facts.

It’s clear that, out of my three examples, the best piece of journalism is from the blog. It provides more information, cites its sources better, and links to the instructions so people can find out how to use the information.

* The ‘Indy and Mail’ sounds like a single newspaper, doesn’t it? Well they are in the same offices now, after all…

The mistakes that made 2008

December 16th, 2008

The brilliant, marvellous, fantastic, sublimely wonderous Regret the Error blog has posted its round up of the year in errors.

This may seem like a grumpy pop at people making honest mistakes, but some of these are just priceless. Here’s my favourites.

From Dave Barry at the Miami Herald:

In yesterday’s column about badminton, I misspelled the name of Guatemalan player Kevin Cordon. I apologize. In my defense, I want to note that in the same column I correctly spelled Prapawadee Jaroenrattanatarak, Poompat Sapkulchananart and Porntip Buranapraseatsuk. So by the time I got to Kevin Cordon, my fingers were exhausted.

From the Guardian:

We said that, in the American TV drama 24, Jack Bauer, the counter-terrorism agent, resorted to electrocution to extract information. You cannot extract information from someone who has been electrocuted because they are dead (Questioning, the Jack Bauer way, page 1, April 19).

From The Valley News:

The Valley News, a newspaper distributed in Vermont and New Hampshire**, committed what many journalists and editors would agree is just about the most embarrassing typo possible: it misspelled its own name on the front page. Behold:

Here’s the resulting Editor’s Note:

And my personal favourite — based purely on the use of the phrase ‘bag of dicks’ — is from Wil Weaton’s blog:

Best Blog Correction
Back in January, The Consumerist reported on a rather vulgar-yet-amusing post on Wil Wheaton’s blog. After seeing the Consumerist post, Wheaton contacted them to clarify things. From the resulting Consumerist post and correction:

Wil Wheaton (of Star Trek: The Next Generation) would like you to know that he does not and will not endorse AAA Insurance. UPDATE: We initially reported that Mr. Wheaton disliked all of AAA. Not so. He tells us:
“I’m happy with the rest of the AAA services I’ve used, and continue to use. The insurance, though, can eat a bag of dicks.”
We regret the error.

Go and read them all.

BBC iPlayer Day — a lesson learned

December 15th, 2008

Last Friday was iPlayer Day, an event on the BBC Internet Blog organised by myself, Nick Reynolds and Jonathan Richardson.

It was my first major contribution as a BBC employee since starting. Nick added his thoughts on his own blog here, but I thought I’d add some other thoughts in addition. I say addition as I pretty much agree with what Nick has said.

1. Video. I love video on the web — but something didn’t quite sit with our contributions. With a little while between the inception of iPlayer Day (it was planned before I arrived) and the actual day itself, I feel the luxury was a little too comfortable.

Compare it to, for example, a footballer lining up to take a shot. Often, the longer he has to tee it up, the more likely he is to fluff it. Same for cricketers who gather high catches. With so long to think about something, it is only natural to over-think — and miss.

We were caught between a rock and a hard place. Do we create video that was rough and ready, gritty, had tinny audio and wobbly-ish composition? Or do we create professionally shot ‘interviews’? In retrospect, I think we should have gone with the first option. It’s what our readers expected.

And then, of course, in an overwhelming determination to impress, I forgot the basics. Something I don’t feel I’ve done ever since I went to do an interview for our local paper without a pen.

2. Social media. Social media lovers are strange beasts, aren’t they? I should know, I am one. It’s hard to know how we would be able to harness the web 2.0 world, given that a) It’s harder for a MSM company (or corporation in this case) to appeal to the charity-style of contributions found in social media and b) There wasn’t much incentive for contributions other than mild discussion.

A day or two before the event, I believed we’d secured an incentive. A top BBC figure was going to answer Twitter questions. We were to record the clip and post it online — all within an hour.

By Thursday, for various reasons, that incentive was gone. As a result, I feel our social media input ranged from predictable (“I’m a Mac user, and I hate you”) to the nice (and appreciated) but rather mundane (“I love iPlayer!”). I’d have liked a little bite to some of the submissions — and I believe giving the opportunity to pose questions via Twitter would have been our headline moment of the day.

Above all, I feel I let myself down when it came to social media promises. In our initial brainstorm, we chucked around ideas that were exciting, and very d0-able. So far so good. But various ideas for mash-ups and interactivity were quashed by limitations. Given the chance to do all this again, I’d be far more conservative — not because I couldn’t deliver what was promised, but because in the situation they were to be placed, they weren’t deliverable. There are many reasons — but take the ability to use Google and YouTube out of the equation, and mash-ups are much more difficult.

3. Journalism or PR? I was both, I think. The thing is, it was clear from the offset that iPlayer is an immensely popular product. It has done for on-demand video what the iPod did for MP3 players. People don’t say ‘have you got an mp3 player?’ they say ‘have you got an iPod?’. There are adverts all over the Tube for audiobooks which read “Download for your iPod or MP3 player”. They are, of course the same thing. iPlayer is now in that realm.

So the battle was already won. We didn’t have to convince anybody. The teams involved in iPlayer have done extraordinarily good jobs in the past year — and so are very proud.

The by-product of all this happiness and iPlayer-lovin’, of course, is that the blog content read like reams to reams of good PR. It wasn’t intended that way — over my dead body etc — but it was hard not to be over-positive about something that has been such a roaring success.

But I still think I could have applied my journalism hat a little more. Had I been a little more cutthroat, I would have cut the beginning and the end of the video with Anthony Rose, head of online media, and just included a short clip of him talking about iPlayer 3.0. That’s what people had come to see.

The fact lots of exciting information about how iPlayer 3.0 would be social media-based has passed a lot of bloggers and journalists by — and I think the format of the video is to blame: The first six minutes or so consistent of Anthony talking generally about the service. In the video, Anthony spoke about Broadcast 1.0. Well I think the manner of the clips we used were Web 1.0. In future, I’d have much preferred to find him at his desk, ask him two questions, and upload it to the web before I’d even returned to my chair. That’s Web 2.0. That’s exciting media.

But in hindsight, we were all learning. I was learning about high-quality production values — mistakes made on Friday were flagged before I’d noticed. This isn’t something I’m used to, but something I’m feeling increasingly humbled to be a part of. Many people within the BBC were coming forward to point out mistakes. Not because they were being picky, or harsh, but because it’s their BBC too. And they’re not going to let everyone else’s hard work in maintaining the respect of the BBC be let down by me putting in a broken link.

I was learning about how the BBC is put together. Who’s in charge of what, who reports to who. Indeed, in this respect I was well and truly tied. I didn’t know who did what — and there was little time to find out.

D’oh! Facebook phishing protection needs some work

November 26th, 2008

Have you seen the new Facebook phishing protection? It’s an amicable effort to prevent the sorts of phishing attacks that I believe forced many MySpace users to switch to Facebook.

They’re doing all they can to make sure users don’t fall foul to this sneaky practice. Recently, any outbound links from the website are being re-directed via a ‘You’re leaving Facebook’ page. Here’s an example.

Problem is, anyone who uses their webstat applications (I use StatCounter) to track how people are finding their site — very important for all webmasters, not just bloggers — they’ll only get the ‘leaving’ page as their referrer data.

A few seconds before 4 o’clock someone came to this post via a link on Facebook. But when I look back to see where they’ve come from, all I get is this:

ScreenShot017

So I’m none the wiser. It could just be someone clicking via my profile, which happens from time to time, but quite often I’ve had entries linked to via groups about journalism, students or whatever. I’d quite like to know where my blog is being talked about and, if relevant, get involved in the chat.

Regionals given a lifeline. It’s up to them to use it

November 22nd, 2008

Today the BBC Trust pulled an absolutely stinking howler. With its decision to prevent the BBC from improving local journalism, the only people who are suffering are viewers and listeners.

The money, the Trust said, should instead by used to “improve existing services”. Existing services like, I dunno, local news?

The Trust also concluded that an improved local video service — which would have seen ten clips of hyperlocal news posted online every day in every region — would have a “significant negative impact on commercial providers”.

Ok. There may be a point there. If the BBC are going to be doing great local video, then why would people go to the local newspaper for video as well? After all, the BBC’s national news videos mean that people have stopped visiting Sky News, or the Guardian, or the Telegraph, or the Times, or ITV, or… you get the picture.

Competition ups everyone’s game. If local newspapers offer something unique then people will still come.

The simple truth is this: local newspapers are scared stiff. The likes of Sly Bailey, so critical of the BBC’s plans, clearly has no idea what to do in the next year. In fact, I’ll shorten that to the next six months. She’s got a newspaper group that is flapping its wings about in panic, feathers flying out in all directions.

Pay freezes and job cuts don’t solve the problem. In fact, they put you in a worse position. How will you make any local video content without any bloody staff?

Here’s what I’m going to do. I’m going to take a screenshot of 4 key local news websites. Over the next few months, I’ll monitor any changes. I’ll see if the local press are rising to the challenge. I’ll stick my neck out a bit here and predict nothing will happen. The designs will stay the same. The production values of multimedia will not improve, and more job cuts will be announced.

You know, in some ways I’m glad the BBC Trust has rejected the plans. Perhaps it’s too early. This way, when local newspapers do absolutely nothing to improve local news, they won’t be able to blame the big bad BBC. It will be their own incompentence. A reluctance to get face the times and sort out their shoddy product.

Screenshots after the jump. I’ll take a look at these after Christmas. Lets see what happens.

» Read more: Regionals given a lifeline. It’s up to them to use it

From newsroom to mailroom

November 21st, 2008

Redundancies are terrifying. Right now, all the news reports are focusing on statistics. 90 lost here, wage freezes there.

Soon we can expect to learn of the human side. The personal losses, the mortgages not paid, the ‘Christmas is cancelled’ stories of once great journos assigned — wrongly — to the scrapheap.

It’s getting so bad, in fact, that blog software company SixApart is offering free Typepad accounts to any journos who have recently been given the chop. They’ll be signed up to the advertising scheme too, meaning they can potentially blog their way into a little money. The emphasis on little.

And I’ve just spotted this on the Reuters Mediafile blog. They quote from Editor and Publisher:

But as The Star-Ledger of Newark, N.J. slowly says farewell to 151 newsroom folks who took buyouts last month, at least two longtime journalists have been reassigned to the mailroom.

Reporter Jason Jett and Assistant Deputy Photo Editor Mitchell Seidel have been filing, sorting, and delivering mail for more than a week, according to sources.

Scary.

For an idea of just how bad it is around the UK, take a look at this neat interactive timeline the Guardian has patched together: