Author Archive

Why micropayments won’t corrupt journalism

May 13th, 2009
Small change guvnor?

Small change guv'nor?

I’m quite bemused at the reaction to the micropayments idea from many big names.

Clay Shirky says:

The threat from micropayments isn’t that they will come to pass. The threat is that talking about them will waste our time, and now is not the time to be wasting time. The internet really is a revolution for the media ecology, and the changes it is forcing on existing models are large. What matters at newspapers and magazines isn’t publishing, it’s reporting. We should be talking about new models for employing reporters rather than resuscitating old models for employing publishers; the more time we waste fantasizing about magic solutions for the latter problem, the less time we have to figure out real solutions to the former one.

He doesn’t mince his words there. What I find infuriating about Shirky is the constant assertion is that information should be free simply because it’s part of a conversation. Well here’s a game: try going into your local WHSmiths and demanding a free copy of Shirky’s book, Here Comes Everybody. Good luck.

Jeff Jarvis hops in:

Greg Horowitz raises an issue with micropayments that I haven’t seen discussed, one I’d think the heavy-duty journalists would be fretting about: If readers can buy individual articles, then won’t their writers be judged on the revenue they bring in and won’t their editors be motivated to assign more of what sells. Now I believe journalism needs market pressures to be responsive to its market. But every time anyone talks about giving the public what they want, some purist will respond worrying about the corruption of that: the Paris Hilton factor.

The Paris Hilton effect, hmm? I see his point. What I have noticed, though, is that Jarvis seems to have pulled his head out of his free-for-everyone backside and started to acknowledge that some form of payment has to be forthcoming. This is only a good thing — people listen to Jarvis.

Shirky, on the other hand, spends all his time telling us how things won’t work. We need a new model for hiring reporters, he’ll insist, but it’ not micropayments, or subscription. What model is it, Clay? Is it the model of writing a book and then touring the conference circuit like some sort of pastor? I sure hope not — that would be stupid.

Now, back to the topic. The issue Jarvis refers to in the quote above is a valid one. Would micropayments hasten the demise of ’serious’ journalism? Would editors shy from less sexy stories in favour of quick bucks?

There’s no denying it’s something we need to look at. From Greg Horowitz:

What exactly do these people think that newspaper execs will do with data showing exactly how profitable every single article is? Just sit on that information? Or will they use it to make business decisions about which departments, types of articles and individual journalists are delivering the most ROI? “Sorry, Woodward, we know you won the Pulitzer last year, but your articles only generated $97.85 in revenue, so we’re going to have to let you go.” Of course, it wouldn’t just influence the executives. Journalists themselves would start shading their stories to what sells, and the most successful would be the ones who were the best salespeople (or who knew the most tricks). Get ready for a lot less zoning-board recaps and a lot more “Top 10 Sexual Positions.”

But what I say to Greg Horowitz is that when he goes out to buy a newspaper, the front pages he’ll see already display the sort of corruption he worries about. In the UK, any front cover with Princess Diana is proof Horowitz’s fears are real — and there’s nothing we can do about it.

But here’s the crucial thing: There’ll always be Top 10 Sexual Positions articles. I love reading them — it’s fun. But pay for them? Nah. No way. Pay for expert analysis on MPs expenses, however, and I’ll get my wallet out.

Now you could believe that there is a worrying amount of people who are content to just read about trashy celebs. I read about trashy celebs daily — you can’t avoid it if you work in London. The Lite and thelondonpaper are thrust into your hands. It’s full of the stuff.

But online it’s different. More people choose to read ’serious’ newspapers online. The Guardian, The Times, The Telegraph all fair better online than their tabloid cousins (with the exception, very recently, of The Sun). What this tells us is that when given a choice, people will look to the intellectual, the important, the interesting. Micropayments won’t dissuade that.

In my last post I looked at the concept of ‘valuable extras’. These can apply in celebrity stories too — you just have to be clever about it. If we take the news of Peter Andre and Katie Price’s split, a micropayment-savvy web editor wouldn’t have placed the story behind a micropayment wall. Instead, he’d make it freely available, gathering all the Google/Twitter/Digg hits imaginable, while instructing his journalists to put together his valuable extras: An interactive timeline with famous clips of their relationship. Audio with family and friends. Reaction from celeb friends. All valuable, unique additions that people — originally drawn to the page by traditional Google juice — can then splash a few pennies and enjoy.

It’s too simple not to work.

Let’s make love, not walls

May 13th, 2009

The ugliest phrase in journalism at the moment is ‘pay wall’. Isn’t it just the worst possible way of describing what we want to achieve? Wall says restricted. Wall says “this isn’t for you”.

And wall sums up an entire attitude too. An attitude that we desperately need to shake off. An attitude that says the choice we have is either a) a free online newspaper or b) a paid for subscription for an online newspaper.

I say bring this to the table: c) A newspaper with added valuable extras which cost the reader.

What are valuable extras? Your star columnists. Your war correspondents. Your exciting multimedia. They can — and should — be behind the pay lid

What aren’t valuable extras? Hard news, breaking stories. In other words, the stories that every news website in the world can — and will — publish.

In today’s Evening Standard, Emma Duncan says the pay wall will never work because of one crucial enemy: the BBC. There’s no escaping it — the BBC’s resources, know-how and power could never be rivalled by any newspaper. That’s been the case for years. But she’s missing the point.

Later on in the same paper, their new sex columnist, Nirpal Dhaliwal suggests lovers should “Get yourself on to the roof of any major skyscraper for a similar adventure — Bush House for instance.” What better place to embrace your lust than on the top of the BBC World Service’s headquarters?

So taking Nirpal’s lead, I say let’s make love, not walls.

Newspapers may not be able to compete with the BBC. But on the same token, can the BBC ever compete with newspapers? A new colleague of mine at the World Service argued that newspaper journalism is REAL journalism. It’s the digging in. BBC News crews are so wrapped up in covering every major story of the day that they have literally no time to think about what it all means.

Take the recent Daily Telegraph scoop. Could the BBC have followed that one to its dramatic climax? No way. Couldn’t happen. But the Telegraph could. And boy, it did.

So far from looking at the BBC as an immovable object, I say the BBC is allowing newspapers to get on with it. The BBC News website is the Mr Muscle of online publishing. It really does love the jobs you hate.

Now if my time at the BBC has taught me anything, it’s that ideas are worthless — it’s working examples that really get you somewhere. So, taking the Telegraph scoop into consideration, here’s how you could handle the story online while making back some of the reported £150,000 you spent finding it all out:

mps-expenses-telegraph_1242171378405Here’s the homepage for the expenses story (enlarge by clicking). What are your valuables here? The great scoop about Lib Dems? Strangely not. This is the story that will — and indeed, already is — be thrust around news sources in seconds. In fact, I’d argue that none of the stories in the main area are valuable extras at all. In old money, they would have been — they would have been the money-grabbing front page. But not today. Big stories are shared stories — the important bit is using the kudos to your advantage.

The valuables, then, lie elsewhere. Look at the sidebar, what do you see? Comment. Simon Heffer on the spirit of Cromwell. Denis MacShane on how the BNP shouldn’t be allowed to capitalise on the scandal. These are your valuable extras. Knowing that it was the Telegraph that did the digging — isn’t its own analysis considered to be the golden nugget of its output?

And there’s more. You could charge for things like this. People appreciate the effort. Indeed, I didn’t buy the Telegraph this week, but had I have done I would have immediately looked up my local MP. This article appeals to me, and a micropayment arrangement would have worked.

And to top it off, the Telegraph could hurl in income by saying offering a one-time payment (two quid?) which gives you access rights to all expenses-related material on the site.

It’s all actually rather easy.

Nothing like a bit of passion

May 12th, 2009

I love this. Who wins? I’m not sure.

1-0 to the Evening Standard

May 11th, 2009

evening_standardOnce or twice during the typical football season, Cambridge United hold special discount days. Normally this will be something like all under-16s getting in for a quid, or kids getting in free if they come with their old pops.

The club hopes that by igniting a bit of Saturday afternoon fun, the children will be pestering Dad next week. “Can we go to the football Dad? Can we can we?”

What you wouldn’t want, as a football club or fan, is these occasions to be a bore draw. Or a complete thumping at the hands of some other non-league minionish squad. Nobody likes being shown up by off-duty postmen.

Today was the Standard’s discount day. Chucking away their paper for free, it was actually an enticing offer. When given the option of Londonpaper or Lite versus the quality of the Standard, I almost felt sorry for the regular freebies. They just didn’t come close.

And, after a shaky start, I’m pretty pleased to say the Standard came home today with a steady 1-0 win.

I love a good redesign. I went out to grab a free copy on my lunch break just to take a look. Roy Greenslade was right — the masthead has looks only a mother would love — and it’s far too big. Interestingly enough, its colour changed between editions — the later version was much more pleasing to the eye. But still — far too big.

One other bugbear for me has to be the fonts. In the masthead, we’ve lost the all important gravitas that the old mast used to have. Gone is Eros. Instead, we’ve got a flimsy stack of text which seems imbalanced and clumsy. Around it, we have a contemporary font, or at least we would have done had it been 1998. Annoyingly, if you were to chop the mast off, the rest of the front page looks distinctly like the old newspaper. I say if you’re going modern, then do it properly. While I believe that journalism in Britain is better, we’re still light-years behind the US and even the rest of Europe when it comes to innovative design.

But that’s all an aside. Like watching Cambridge, you can’t let the naff and dated surroundings put you off — it’s what happens on the pitch that matters.

It didn’t look good at first. I don’t know about you, but Tom Wolfe doesn’t exactly scream excitement to me. And I’ve seen plenty of features about, and even written by, him. So considering this was a big launch it was a very soft lead feature, even more so when the cringeworthily weak ‘end of excess’ hook was in place. Dull.

At lunchtime, the frontpage lead was about a City tycoon’s double life. It was literally a double life. As they’d say in New Zealand, it’s a good yarn. You should read it. I’ve quoted Terry Tibbs on this blog before, but I must do it again. “Come on, you need to sell me. Seduce me. You don’t just jump into bed with Terry Tibbs.”

And that’s the problem. I didn’t know how good a story it was. The subs did a horrible job of making it seem interesting. I only ended up reading it when my battery ran out on the way home. My commute is much longer than the average Londoner, so I’d worry everyone missed it. Shame really.

But what did triumph on the feature front was the piece about the Power of 10. It made me think a lot. Sadly, it’s a typical PR-driven puff piece, but then I guess people often write good books. Who am I to deprive myself of knowing about them?

Sport was nothing special. Chelsea won. I knew that yesterday. I’m yet to see any of the London papers get to the nitty-gritty of their teams. Maybe the plethora of top flight competitors is a poisoned chalice. If there was only one massive team in London it would be a lot easier to get behind them. As it stands, they’ll forever be entangled around the politics of keeping Arsenal, Chelsea and Spurs fans equally happy. No mean feat — we know Spurs fans are all miserable bastards.

On a more positive note, the Standard’s sports journalists have always been very keen to pick out comments from various web forums. The cynic would argue that this was just a means of getting easy, free copy. The cynic would also argue that the ramblings of a football fan on a forum are no substitute for good original journalism — but it’s a nice, fun diversion.

As much as I enjoyed the paper, I couldn’t help feel a little lonely. I’m used to picking up the Lite and heading straight to the text column. Or thelondonpaper and checking to see if some foxy admirer felt compelled to text in a compliment to ‘Love struck’. Soppy nothings they may be, but at least it makes me feel like I’m part of a community. One that, if I felt like it, I could interact with. The Lite’s column is especially good. I’d regard it as the best bit of a paper. And so would many other people, for that matter. I know the man opposite me at work loves it, and he’s a good 20-or-so years my senior. But, equally, the Dizzee Rascal-lookalike literally falling over with laughter on the tube yesterday seemed to be enjoying it too. If there’s one way to appeal to your readers, it’s to invite them in. Take note Standard.

So yes, all-in-all, it’s a one-nil win for the Standard. They didn’t wow the crowds, but they left me feeling like they were a team on the up. This could be their year. An old colleague said to me that “considering the Standard has the best beat in the world, it ain’t half rubbish”. He was right. And, uneasy as any Russian takeover may feel, if Alexander Lebedev wants to try and reflect a great city with a great newspaper — I say let him.

For the time being at least, they’ve gained another reader.

**

Other related reading:

Press Gazette650,000 giveaway for Evening Standard relaunch today. Dominic Ponsford’s thoughts (in the comments — I like this) are particularly astute: “[I]t still leaves me with the impression of being a paper that is elitist and aimed very much at an in-crowd of high-consuming, theatre-going, new fashion-wearing Londoners.” Very true. The lead comment piece today? This pile of bore. Sigh.

Media GuardianEx-Evening Standard editor Veronica Wadley’s verdict on paper’s new regime
“Saying ‘Sorry’ for the past smacks of a Soviet courtroom ‘confession’. ‘Sorry’ has all the hallmarks of a KGB-style smear campaign.” — Wadley subtly hints at a dislike for the new Russian owners.

Three ideas to make newspaper pay walls work

May 8th, 2009

When Murdoch says it’s happening — it’s happening. No two ways about it.

So when he says paid-for online news content is coming, then I think that means we need to sit up, take notice, and plan for the future.

And — on the face of it — this isn’t a bad future. If this takes off — and if anyone will do it, Rupert will — then it should save the industry as we know it.

So how will paid-for online newspapers work? Here’s three ideas I think need to be in place if it’s to be a success.

A quid for Janet Street-Porter? Behave.

A quid for Janet Street-Porter? Behave.

1. It has to be cheap.

The Independent (that newspaper we love with the website we hate), tried charging for online content a short while ago. Believe it or not, you once had to pay an entire pound to read Janet Street-Porter’s column. Now, thoughts on Janet aside (personally I’d rather dunk my face into a barrel of sick before reading her words), the concept of paying an entire quid on one single article was just insane. The newspaper, at that time, was 80p. The Sunday edition (where Janet’s column appeared) was about £1.50. So how, on balance, does that add up? Any customer that comes along knows that it doesn’t represent value for money. Not even close.

It should be 20p. Or even 10p. Crucially, if you spend enough 10p’s to make up the cost of the paper, all of your day’s reading, from there on in, should be free. Why should it be any other way? You’ve paid for the paper, you should be allowed to read it. Under the Indy’s old model, it would’ve cost you about £10 to read the opinion pieces from ONE EDITION of the newspaper. And we’re wondering why it didn’t work?

2. It should use aggressive marketing techniques.

Hey hey! It’s Free Column Friday! Or something. Let’s not just lie-down and say “right then, everything is 2op, off you go”. Let’s be inventive. Let’s have Alan Rusbridger’s five picks of the day for 50p. Let’s have five Jeremy Clarkson columns for the price of four. Let’s have a loyalty bonus: You’ve read Charlie Brooker for the past 5 weeks? Hey, guess what, Charlie loves you — here’s a sixth article for free. Hell, here’s an EXCLUSIVE article for free. Why not?

Put your online price right up there with your offline price. Advertise content with the online price tag attached. Make it seem like a bargain. Make the reader think “Hey, you know what, 20p isn’t bad. I put 20p in a charity box the other day, and thought nothing of it”.

3. It must be 1-system-fits-all.

PayPal - the model for buying online

PayPal - the model for buying online

This is by far the most important thing. Right now, it seems inevitable that Murdoch will introduce a pay-wall for The Times. Maybe the News of the World too, but that seems a bit far fetched considering the audience. So let’s assume The Times is getting the paid treatment first.

You’ll have to sign up, enter your details, key in your credit card info and activate your account. When you come to pay, you need to be signed in and wait for it to process.

That doesn’t seem so bad, does it? Well, no, but imagine doing that process for the Guardian, the Indy, the Mail, the Telegraph… you’d soon get fed up. You’d soon forget. I never comment on Guardian articles while I’m at work. Why? Is it because I’m too busy? No, of course not. It’s because I’ve forgotten my bloody password. At home it is saved, so I’m in automatically, but I can’t be bothered at work — I’d need to have an email reminder and all that rubbish.

A pay-wall would have the same effect, and then some.

Newspaper publishers need to get round the table and launch their own PayPal. It’s the only way it can work. I should be able to use the same account for every single newspaper on the planet. Or, at the very least, in the UK. But really, the planet. A PayPal for newspapers would be a revolution. It means I can keep track of what I’m reading, and spending, and not have to worry about signing in to 30 different sites.

The ease of use of the system will encourage more and more users. The fact you could read any newspaper with it would mean ‘credit’ could even become a gift: “Buy this bottle of Evian, and get 5 free articles on NewsPal!”

I think it works.

J-students must stick around and clear up the mess

May 6th, 2009

It’s May. And, tough as the journalism market is right now, it’s about to get tougher. Journalism schools around the UK are about to spit out their latest crop of hopefuls.

Last year, I was among them. This year, with an added year of experience and cynicism, I’m feeling cautiously optimistic. And, no doubt, there will be many worried students out there, wondering if their three years (or more) of study were worth it.

Here’s my advice: stick around and clear up the mess.

In an interview for Journalism.co.uk recently, I described how the job market has changed in the past year. In 2008, we were well aware that competition was tough. Reporters jobs were extremely thin on the ground. One position I applied for — on a smallish London newspaper — had, the editor told me, nearly 1000 applicants.

But now there isn’t any competition. There isn’t anything to compete over. Newspapers are getting rid, chopping down and slicing up. The reporter that left last week isn’t being replaced.

So what do journalism students do? Give up? Get a job in PR? Get a job in Sainsbury’s?

Maybe — if that’s what it takes. But here’s the crucial tip: whatever you do, stay close to journalism.

So what if there aren’t any full-time reporting roles on newspapers. Are the pages empty? No! They’re still full of words, pictures, stories. All of which are — until Murdoch invents some sort of Churnobot — written by humans. You’ll struggle with local newspapers, they don’t have much of a budget, but you could have better luck elsewhere. On the web, in the nationals — they all need writers.

So if you need to work at Sainsbury’s — do it. Work lates. Get a job in a pub.

Just spend your day being a journalist. Get shifts, even if it’s one day a week. Apply for anything that’s remotely near to a newsroom. Work on the reception if you have to.

You need to make sure you’re in the industry when it’s back on the way up.

Gollllllllllaccio! The greatest paper review is back — on the Guardian

April 9th, 2009

An odd thing happened when I was a wee lad: For a distinct period of time — about two years, there or thereabouts — I knew a helluva lot more about Italian football than I did English.

How on earth could such a thing happen? Very easily: Sky had all the live football, Match of the Day was on too late, and I was too young to muscle my way into the crowds at my first and only footballing love, Cambridge United.

So that left just two sports programmes to be regularly digested each weekend. Trans World Sport — a bizarre collection of sports like World Rally and Skiing that woke me up at the weekends (and had a very intense opening sequence).

And then the brilliant Football Italia.

On Saturday, the magazine show. On Sunday, the live game. Since maturing I’ve come to realise that Italian football is complete and utter toss, but at that time in my life, it was the only way I’d see live games. And so, as a result, I ended up taking a fondness to Parma. A great team, at the time, that have now turned a bit rubbish.

Gazzetta Football Italia — the Saturday show — had the usual blend of goals and interviews. And as kids we all gained much pleasure from shouting the trademark ‘Golllllllllllllllllllaccio!’ at the start of the show. A cry that you’d hear being screamed across the playground up and down the country. No idea what I’m on about? Watch this clip, and wait for the memories to flood back:

Beautiful.

The second best thing about the show (yes, the ‘Golaccio’ was the best thing — it was that good), had to be James Richardson’s newspaper review. Sat outside the trendiest cafés in all of Italy, James would pick through the sporting press, effortlessly translating headlines. I’ve never in my life picked up a copy of La Gazzetta Dello Sport — but I somehow felt like I read it every weekend for two years.

Enough of the nostalgia. Here’s what I spotted today:

Woohoo! There he is… swanky café; La Gazzetta Dello Sport; strange looking cake!

This seems to be a bit sporadic by the Guardian — the last clip I can find is from Euro 2008 — but I hope they keep this up. I miss James. My footballing week is enhanced greatly with comments like “Bayern aren’t new to going down easily, they are after all managed by Jurgen Klinsmann” and “[a Bild reporter] buried a sausage under a corner flag at the Nou Camp. A sort of game of ‘hide the sausage’, if you will. Instead, rather appropriately, Bayern came up with their wurst performance since 1974″

How James has never crow-barred his way into BBC or ITV I’ll never quite understand. But, for the time being at least, the legendary paper review is back — and it’s as good as ever. And, if you want more Richardson goodness, you can subscribe to the equally good (if a little more demanding of your time) Football Weekly podcast.

Gollllllllllllacccio!!!!

Huff Post UK: Piers Morgan, can you hear me?

April 9th, 2009

Right then, I’ll get straight to it:  The UK needs its own Huffington Post, and Piers Morgan is the only man for the job.

Is there any newspaper (online or otherwise) making such good investment in journalism than the Huffington Post? Last week it announced it would be investing $1.75 million in investigative journalism. The new Media Talk USA podcast asks whether Arianna Huffington could be the unlikely savour of the very finest strand of journalism — the investigators.

The Huffington Post is a strange beast. Launching in 2005 as essentially a ‘celebrity blog’, the HuffPo received a lukewarm reaction. Some disagreed with its mission, and others ignored. It was nothing too important — just a load of ego-tripping celebs doing no ‘real’ journalism. Newsweek described its aims as “[to] put heat (and perhaps even shine a little light) on the news of the day through diarylike musings, opinions and links”.

Which, for a good while, it was just that. Blogs, opinion… shouting. All good fun, but it’s no New York Times.

Taking a look at the site today, we can still see hallmarks of its birth, but it has evolved. The main content is still blogs — although for some reason they feel like columnists rather than bloggers, a set up more in keeping with Comment is Free. But it’s now referring to itself as ‘The Internet Newspaper’, dealing with news and video as well as the shouty blogs.

And now it’ll be pumping cash into its own investigations. I can’t wait to see the results — I hope the team can show the mainstream media guys how it’s done. While they’re sweating about re-writing a press release, the HuffPo can get back to the roots of journalism: finding stuff out.

But here’s what kills me: all this Huffington Post talk is very exciting — but it won’t affect me too much. Where is the UK HuffPo? Why don’t we have an online newspaper?

Why aren’t we getting investment for investigative journalism?

So I’m asking you, Piers Morgan. It’s up to you. Call it ‘The Morgan’ if you have to. Grab some friends, some cash, and set up office. Canary Wharf would be nice — you did your finest work there.

I find our lack of a good, well-read online-only newspaper very depressing. And the only thing stopping it is a lack of a big name. Someone who’s mere involvement would get clicks. For the first week — the buzz would be about it being new, but from there on in it’ll be the content that brings them back.

We’re long overdue anything like this. Piers is the only person I know who has the status, the money and, let’s face it, the skill to bring something like this to reality.

Now I know he’s busy with his career as a TV talent show judge/chat show host, but having read Piers’ book, I have a sneaky suspicion that you can take the man out of newspapers, but you can’t take newspapers out of the man. Come on Piers, I know you miss it.

The depressing but inevitable demise of Press Gazette

April 6th, 2009

Today, Wilmington Media announced that Press Gazette, the UK’s journalism trade mag, will be closing.

It’s a sad day — Press Gazette has been a part of many a journalist’s career, from the Grey Cardigan column keeping the old-timers happy, to the Knowledge section showing newcomers the way to go.

I’m proud to say I contributed plenty to the magazine. First, as student on work experience. Being on the newsdesk of what was already a shrinking staff gave me plenty of opportunities. And as I wrote up notes on the train home I realised that I was improving as a journalist with every day I spent there.

There were signs of discontent when I was on my placement. While looking through the paper archives, I was struck by how the print product had evolved in such a short time. Gone was the slick, filled-to-the-brim magazine that screamed “finger” and “pulse” at you. In its place had arrived a cheap-feeling, awkward publication that resembled an internal staff newsletter.

I was told, way back in 2007, that the British Press Awards — the magazine’s big event of the year — was what was keeping PG alive and well. Well, alive at least. It was a real money spinner. Should the awards go, then the magazine would almost certainly go with it. It’s no coincidnce that the Awards happened last week. One last hurrah.

I made some great contacts. Martin Stabe, the then online editor (who is now at Retail Week), gave me what was essentially my first big break by linking to my site from his widely read blog. I repayed this favour by calling him Michael. D’oh. Martin managed to hook me up as the magazine’s Student Journalism blogger — my first regular paid gig.

After university, Martin gave me my second big break, putting me in touch with Nick Reynolds at the BBC. That contact led to my current job on the BBC Internet Blog. I hope and believe that if I play my cards right, I could well end up working for the BBC for the rest of my life.

There’s no doubt that I wouldn’t be in the position I am now without the help of Martin and Press Gazette.

But in more recent times, my relationship with the magazine has been seriously tarnished.

Fast forward from 2007 to last summer. After a month or so of unemployed panic, I was excited to learn that Press Gazette were hiring a reporter. Brilliant news for me — I knew most of the staff, knew the beat, had the skills and even the contacts.

Encouragingly, two members of staff emailed to suggest  I go ahead and apply.

I was confident. In reality, I should have been sceptical. The position I was filling was that of Patrick Smith — who grabbed a great spot on PaidContent. They needed a replacement, or so I thought.

I’d decided I didn’t want the job about five minutes into the interview. I was told that they didn’t actually know if they were hiring anyone. What they’d prefer to do was extend the hours of an existing member of staff from three days (if I remember correctly) to five days. Fair enough — although it would have been a good idea to work their budgets out before advertising for a full time reporter.

But I could let that go detail go. What I couldn’t let go was what happened next. I was offered another placement — maybe (yes, maybe) with expenses. Incredibly insulting — I’d gone from applying for a job to being offered some work experience. To quote a tabloid sensation who is no longer with us: “‘Ave I got ‘MUG’ written on my ‘ead?”

I didn’t. I turned down the placement (or rather, scooted around the offer) and said I was interested in the paid position, thanks. They said they’d let me know.

Weeks passed, and nothing. Nothing until the leaving do of Patrick, which I was invited along to. On the day of his departure, I got a call at about half five letting me know I didn’t get the job. I’m guessing the editor suddenly realised it would be a good idea to tell me before I went to to the pub. After all, everyone there would be congratulating the successful applicant. Or rather, the reporter who got two extra days a week.

I wonder how long it would have taken had I not gone to wish Patrick well?

But that’s besides the point. What that whole furore told me about Press Gazette is that it was a publication in complete disarray. My experiences were just one part of a big mess that started from the very top and tumbled down. It was a publication that lacked direction, ideas and, crucially, money. As a freelance, I’ve waited over 8 months to be paid by them, contiually emailing and ringing to get it sorted out. Only to learn the best way to deal with the unprofessionalism (of their accounts, not the journalists) was to have a great old rant on Twitter.

A great shame. Journalism needs publications like Press Gazette, but long gone are the days where it had any real drive or clout. MediaGuardian, big in budget, has flattened it into a mere pancake of irrelevance.

Is it risky to have the dominant media publication tied to a newspaper? Probably, but MediaGuardian still reports discontent at the Guardian Media Group, so, on the surface at least, it seems to be ok. And if not, bloggers and other sites can make up the gap.

Maybe Press Gazette will rise up from the dead like it has done in the past — but I don’t see it. This collapse goes well beyond the credit crunch. A magazine that I held in very high regard has fallen from a once great height, leaving me with a very bitter taste in my mouth.

The journalists at PG only found out of the closure today too. Not surprising — given my experience there. I wish them all the very best of luck finding other work — when you look at the size of the staff, to put out that much good content was an amazing effort, and they all deserve to be better paid and appreciated.

There’ll be coos of nostalgia for Press Gazette in the press for the next few days, but, with tinges of regret, it really is time to let it go. They say the website will remain, but I think we all know it’ll just be the job site and little else. Roy Greenslade has put out this plea for a buyer — but I don’t think any publishers will touch it.

Twitter to introduce paid pro accounts

March 26th, 2009

Dug away in an article about Twitter in the Wall Street Journal:

Mr. Stone says Twitter recently hired a product manager to oversee the development of commercial accounts. The accounts would offer users more features in exchange for a fee, but Mr. Stone says Twitter hasn’t set a launch date for them.

So there we have it, then. The business model will be paid accounts. And maybe advertising too — who says there has to be just one way of making money? Right now it seems likely that those little text ads that have appeared in the top right corner of your Twitter homepage will soon be sold. Right now they’re up there for free — which I assume is part of an experiment into how many clickthroughs they can promote to potential partners.

But I sense advertising will be little more than a nice slice of the bigger pie: the pro accounts.

Offering special accounts to businesses is a way of making  a shedload of cash while still managing to retain its massive userbase.

I wrote about what a pro account could involve a little while ago — and it seems like some of those predicitons are going to come true, namely this thought:

Say you’re a publisher. You want to reach people in as many ways as possible. Currently, you have to just hope they’re reading their feed and they spot you. How about, for a fee, Twitter gave you the ability to allow any user — not just those with Personal Premium accounts — to subscribe to SMS updates from your feed.

Your fee would depend on two things: How often you post, and how many people subscribe. In other words: how many texts are sent. In the same way that websites have to assess their bandwidth costs, Twitter publishers with Publisher Plus priveledges will be able to monitor their reach — upgrading if neccessary.

I also suggested a personal pro account — something I still feel would work. But, from a public relations point of view, Twitter are wise to begin by charging the rich people.

Since then, I’ve been thinking a little more about how Twitter can make money and, if they go ahead with pro accounts, what should be in them.

In my job as co-editor of the BBC Internet Blog, part of my day-to-day task is to monitor what is being said over social networks. Twitter being the most useful. To do this, we have a Pageflakes account which searches various terms like “BBC” or “iPlayer” and so on. I keep an eye on this.

A pro Twitter account should do this for me. It should allow me to track RT’s relating to the BBC. It should allow me to have a league table of most linked to sections of the BBC website. It should have a Tweetgrid-style interface built in to a pro account control panel which I could use to monitor things as I do now — without the need for Pageflakes.

The pro account should give me statistics for my Twitter feed. As a normal user, sometimes I get a flurry of follows during the day and I’m left asking them where they came from. Sometimes I get a reply, sometimes I don’t. Twitter should be able to tell me — if I was running a company I’d want to know if I was being followed as a result of negative or postive press.

But most importantly: a pro account holder should have the ability to send text messages to all their followers (if they opt-in, of course!). The value of that really cannot be understated.

Update:

More about the plans on Silicon Alley Insider:

Commercial entities like Whole Foods, Starbucks, Mission Pie, 52 Teas, JetBlue, even the Korean taco truck guy are all on Twitter—users and businesses alike are finding value.

Our question is, how can we help? What can Twitter offer for a fee that will improve the experience? Will it be account verification? Will it be lightweight analytics? Will there be opportunities for introducing customers to businesses on Twitter.

So many questions. But the key is to understand that Twitter will remain free for all to use—individuals and companies alike. We are thinking about simple business products that enhance and encourage what is already happening.