Archive for December, 2010

Audio Slideshow: A heartbreaking night in Brixton (nr Ghana)

December 20th, 2010

Last week, Ghana and Sunderland striker Asamoah Gyan was named the BBC’s African Footballer of the Year.

After having what can only be described as a truly exhilarating World Cup, Gyan has silenced many doubters as he shifted from the mad-dash style of African football into the altogether more rugged world of the Premier League.

I am certain he will go down in history as one of Africa’s greatest ever footballers, if not the greatest. But no matter what he does in the future, he will always be remembered for his part in one of the most dramatic nights in world football.

I was there. Well, I felt like I was there. I think I was in the third most I-was-there-feeling place possible. No, I wasn’t in the stadium. Nor was I even in Ghana. I was instead in a cramped, sweaty bar in Brixton. It had, for that one night at least, a piece of Africa’s soul.

My reason for visiting wasn’t just to soak up the atmosphere. I wanted to produce an audio slideshow of the night as a way of experimenting with some newish equipment of mine: an SLR (bought), a high-quality Marantz (borrowed) and SoundSlides (long fiddled with, never fully utilised).

Sadly, we couldn’t use the slideshow on the BBC site, and it has, until now, sat gathering dust on my hard drive. But, as Gyan collects his well-deserved award, I thought now a good time to relive that night in Jo’burg.

The events unfolded in incredible fashion. Ghana took the lead through Sully Muntari just before half-time, before Diego Forlan – who was later named player of the tournament – equalised in the second half. It stayed 1-1 until the final minute of extra-time when a scandalous handball on the line gifted Ghana with a last-gasp penalty – and the chance to be the first African team to ever reach a World Cup semi-final.

Asamoah Gyan stepped up, but fired the ball against the bar, and with it crushed the dreams of a continent. Ghana went on to lose the match on penalties. It was simply devastating. I can’t describe the emotions in the bar that night, so I’d like to invite you to watch the slideshow below – I think it conveys the hurt pretty well. As one text message sent to the BBC live text team remarked: “Football, how cruel and beautiful you are.”

(Pictures, audio and slideshow production by myself – with a touch of extra audio gathering (and beer delivery) from Ben James and Ben Sutherland. Cheers lads.)

I was heartbroken that night. That game was about more than football – and I hope the slideshow at least gives some idea about what that result meant – or could have meant – to the people of that country.

Brazilian football legend Pele once famously said that an Africa team would win the World Cup before the year 2000. Of course, he was wrong. But it will happen one day, and I believe Ghana have the best shot at it. I plan to be in Brixton when it happens.

A Facebook story: this WaPo piece will stop you in your tracks

December 10th, 2010

You know, while this is a blog about journalism, and one that you’d expect to examine the techniques and developments in how we report online, it would seem almost crude to do that with this example.

After all, sometimes the best journalism is in the act of getting out of the way. And there is perhaps no better example of this than this link I was sent today.

I didn’t know who Shana Greatman Swers was. And, by all rights, I had no need to pry into her tragic world. Nor did I have any right to be a part of her husband’s grief, or the sadness of her friends and family.

And yet, it’s that family’s bravery that has made Shana’s story become more than a statistic. And it’s the invention of the Washington Post’s webteam which has put this story in a format which facilitates an impact which will leave you speechless.

UPDATE: Interestingly, Bobbie Johnson seems to see it from another angle – tweeting that the format of this seems “oddly impersonal”. I can see his point – the annotate format is something we’re more used to seeing for far more mundane subjects – but I can’t think of something more personal than seeing how a story unfolded as told by the people it affected the most. What do we think?

Five reasons why Facebook Credits will save newspapers

December 6th, 2010

First things first, I hate seeing the phrase “can save newspapers” thrown around all over the shop whenever a new techy idea comes out.

But, chances are you’ve found this via Twitter and, if you’re anything like me, seeing someone claim they know what will save newspapers is enough to make you click just so you can tell me why I’m so very wrong. Go ahead.

This post is going to simply outline what I think is a massive development for the potential of selling content on the web.

For years, the industry in-joke has been this formula for online publishing success:

1. Publish content
2. Get traffic
3. ????
4. Profit!

Hopefully the following points can explain why I think the ‘????’ in that horrid equation is now obvious: Facebook Credits.

Before we begin, let me add that I’m not proposing all newspapers become Facebook apps instead of standalone sites. Rather, in a similar way to the ‘Like’ button that is appearing all over, it should be a system which is implemented neatly with the individual sites.

1. Social gaming is the new crossword puzzle – and it’s worth $6bn worldwide

Last year, report the NYTimes, the Daily Mail made £12 million through digital content revenues. Meanwhile, Zynga – the company responsible for Farmville – is set to net $500 million from sales of virtual goods.

Virtual goods are every business’ dream. Imagine being able to sell something that essentially doesn’t actually exist. Take roses, for example. Josh Halliday reports in the Guardian that Flirtomatic, a social network which is barely even heard of, sold more virtual roses last year than Interflora sold real ones.

Not only that, but it convinced 100,000 people to pay to ‘attend’ a virtual fireworks night.

But what does this have to do with newspapers? An awful lot.

Jim Tucker, a very good friend and former editor of a national newspaper in New Zealand, once told me about a cunning experiment he devised when he first took over as editor at a newspaper. He took his staff to the streets to find out why they buy the paper. If they said they loved the features, they could put more money into it. If it was more sport they craved, then at least now they’d know.

What did they find? Crossword lovers. Serious crossword lovers. You see, a lot of people who bought the newspaper didn’t give two hoots about the news but, once their beloved crossword was done, they’d give the rest of the paper a read. It was a model that suited everyone, even if it did shatter the egos of Jim and his staff.

Social gaming is the new crossword.

Am I telling everyone that newspapers need to start deploying farm-based games across their sites? No, don’t be silly. What I am saying is that people’s desire to have Facebook Credits in order to play online games is, for editors, a gift from the gods. Suddenly, we’ve got millions of people – young people, don’t forget – who have credits. Credits which they didn’t buy to read news but, now they’ve got them won’t give much thought to spending a couple on content.

The newspaper would, on current rates (dictated by Facebook), take 70% of each credit’s monetary value.

I believe, ladies and gents, that’s what we call a business model.

2. No self-assembly required: let Zuckerberg worry about it

A little while ago, I blogged this:

When you by The Times, do you have to go to a special newsagent which just sells that paper? Do you then have to cross the road to get the Telegraph? No.

My point then was that we need a central payment system which deals with every newspaper and content provider on earth. Problem is, who exactly would do it? If NewsCorp tried, there’s no way the other papers would collectively think “Oh, Rupert’s got a good idea…” and sign up.

But it needed to happen, and Facebook has got there first. This is good for newspapers. Think about The Times, and the money spent on the following:

  • Designing, developing and implementing the paywall software (and the new look site to put it all on)
  • Setting up the systems needed to securely and reliably handle the influx of sensitive data now coming their way
  • Establishing a new customer services team to handle queries (“It doesn’t work on my computer”,”I want my money back” and so on)

I’m sure that’s just the tip of the iceberg. If you use Facebook as your model you can just, erm, sign up. As Gordon Ramsey would probably say, “Payments: done.”

3. Wall? What wall? It may be paid-for, but it’s certainly not hidden

One of the criticisms levelled at The Times is that, due to the paywall, their content is hidden. You may be reading it, but you can’t share it with your friends or colleagues.

Potential customers can’t get to the opinion section of The Times’ site – so it would be a very trusting person indeed who’d take a risk on it, even if it is just a quid. No surprise, then, to see many of The Times’ opinion writers gleefully sharing their links on Twitter when the paywall momentarily stopped working.

With Facebook Credits, the potential to have the best of both worlds is a real possibility. Would “Dave Lee just bought Charlie Brooker’s latest column from the Guardian” look so out of place on your Facebook feed? The entry would have quick, enticing kicker which could potentially lure in a few extra punters.

If a friend of mine pops in to leave a comment – something along the lines of “I loved this, one of Charlie’s best!” – the power of social recommendation will then transform into profits.

Where with The Times you’re presented with a locked door, by using a payment system so tightly incorporated with the world’s dominant social network, you’re working behind a pay window, not a wall.

4. Your mum could do it

I’m not insulting your mum. But I do know she’s statistically unlikely to be able to get her head round something like a pay wall. Or rather, she’d be put off by the technical oddity of it all that she’d be reluctant to even try.

As a person who has their very own mother, I know that the less computer-literate out there want things to be as simple as possible.

Simplicity, in this case, means familiar. It means “set up by my son so I can use it from now on”.

Facebook Credits are going on sale in Tesco. Even if you’re not convinced in my argument so far, that move by the supermarket giant should at least tell you a little bit about why this is going to be massive. Get your head round that for a moment: Tesco expect people to physically go to a shop, buy an actual product (a voucher) and then take it home to buy something virtual.

If someone like my Mum, or my Dad, or even my newspaper loving Nan knows that she can get all the great stuff on her computer just by popping to the shops to get it, they will. Trust me, buying vouchers to use online from the local supermarket is much less hassle for some people than filling in an online form. To you and I it may seem absurd, but I’m right.

And that’s before you get into the promotional possibilities. Every time you spend £20 or more on petrol you get 100 clubcard points and… some Facebook Credits? Automatically deposited into your account?

The disconnection between all our content providers mean this couldn’t happen now. “Spend £10 on beans and get a free day’s trial on The Times’ new website” sounds dull and, ironically, as old media as getting a free CD-ROM on the front of a mag.

Facebook Credits being in Tesco offers the first real breakthrough in which the concept of online currency – something to buy quality goods with online – can hit the mainstream.

5. Selectivity breeds success – without subscription, you can concentrate on added-value

It could be argued that if the Guardian had a paywall, they wouldn’t have got the Wikileaks scoop. Its openness (and political stance, of course), spurs much of its success.

But with Facebook Credits, the Guardian could use these big, unique moments to earn money without killing their audience numbers.

Asking people to pay for hard news is a bad idea, and one that will fail. Information wants to be free, and it always will be. But while you wouldn’t ask someone to pay for this: WikiLeaks cables claim al-Jazeera changed coverage to suit Qatari foreign policy, would it be so unreasonable to ask for a few credits for added value like this: US embassy cables: browse the database? Or perhaps this: Julian Assange answers your questions?

It’s this judgement that makes the difference for me when it comes to successfully encouraging people to pay. Facebook Credits – by nature of being a one-off micropayment – would allow editors to establish which stories would be paid-for, and which ones wouldn’t.

It’s a freedom which would herald the birth of quality, multimedia journalism to our media industry. An in-depth investigation, for the first time in the history of online journalism, would become more profitable than SEO-friendly stories about celebrities. Who doesn’t like the sound of that?